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Customer Relationship Management > KM In Practice
Customer Knowledge Management (CKM) involves integrating customer relationship management and knowledge management to provide customers with information specifically useful to the customer. You can find the latest Customer Knowledge Management intelligence news, trends, and solutions right here.

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Platform.sh chooses BillingPlatform to boost its enterprise revenue lifecycle management

Global Platform-as-a-Service leader unifies billing for self-service and enterprise customers with subscription and usage-based billing prorated down to the second

Vasion selects SnapLogic as OEM integration partner to power future of automation

Orchestrated automation provider to accelerate secure, scalable integration capabilities thanks to SnapLogic's generative integration platform

Quickbase picks BillingPlatform to automate its revenue management

Low code/no code platform provider simplifies revenue recognition, integrating financial systems and offering greater pricing and packaging flexibility to customers

Kore.ai collaborates with Microsoft to empower employees with AI agents

Integrations with Microsoft Copilot Studio, Azure OpenAI Service, and Azure AI Foundry simplify AI deployment and accelerate AI adoption

Hashgraph uses Vertesia Platform to deliver scalable generative AI adoption in workflows

Software company leverages Vertesia's low-code platform to rapidly deliver custom generative AI solutions

Zebra Technologies selects MicroStrategy to deliver rapid, AI-powered reporting to its customers

Now bolstered by MicroStrategy's all-in-one AI and BI analytics platform, Zebra delivers its customers a modern, curated reporting suite that streamlines analysis and decision-making

eGain Customers Share Their Experiences at the KMWorld Conference

eGain was an enormous help in the digital transformation efforts and the challenges their clients faced when dealing with legacy systems.

Stravito helps Delta democratize insights and supercharge its research potential

The Stravito enterprise insights platform has enabled Delta to democratize its insights and maximize its research potential, improving the flying experience for customers and employees alike

Verint announces top telecommunications company realized $10.5M annual savings from Verint’s AI-Powered Voice Self-Service

The company replaced their old telephony-driven IVR technology with Verint AI-powered IVA to deliver tangible business outcomes

Precisely beefs up its Wildfire Risk platform to help communities manage the threat of wildfires

As the risk of wildfires in developed areas continues to increase, customers can now access highly accurate data for the protection of people, properties, and land

MongoDB Atlas transforms Toyota Safety Connect

Since migrating to MongoDB Atlas, Toyota Connected has increased efficiencies in everything from its infrastructure to its call center

Quadient secures contract in North America to integrate digital communications and mail automation solutions

Quadient's digital automation platform will help design, create, and seamlessly manage thousands of daily customer communications

ResMed uses BillingPlatform to automate subscription billing

A global leader in respiratory medical solutions looks to eliminate manual processes and consolidate on a modern revenue lifecycle management platform for future growth

Checkin.com welcomes Creatio into its Technical Partnerships fold, boosting workflow automation and CRM software

Creatio works to transform legacy processes that impact enterprise productivity

Healthcare giants partner with Quadient to utilize its Intelligent Communication Automation platform

Quadient delivers powerful, reliable, and transformative solutions to drive substantial business value for highly regulated industries

Mastek bolsters AI platform with NVIDIA accelerated computing

Mastek's next-gen solution dramatically reduced customer response time

Atlantic.Net joins NVIDIA’s Cloud Service Provider Program to support AI adoption

Atlantic.Net empowers customers to advance offerings through market-leading AI cloud solutions, helping to speed up the adoption of AI compute for software developers and businesses

Epicor picks Agiloft to transform its contract lifecycle management

Leader in industry-specific enterprise software Epicor chooses Agiloft to digitally transform its contract-driven processes

MEGA selects SugarCRM for advanced sales automation

Sugar Enterprise will help the company improve free-to-paid user conversions and build customers for life

Dolfi1920 Chooses Rootstock Software to boost its CRM and ERP

Luggage repair and claims specialist selects Rootstock Manufacturing Cloud ERP to transform global operations and support future growth