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Customer Relationship Management > KM In Practice
Customer Knowledge Management (CKM) involves integrating customer relationship management and knowledge management to provide customers with information specifically useful to the customer. You can find the latest Customer Knowledge Management intelligence news, trends, and solutions right here.

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Storyblok and Netlify unite to advance content deployment speeds, reduce costs, and increase security

The partnership will enable brands to instantly deploy content in Storyblok worldwide using Netlify in a move designed to help companies adapt to the impact of AI on marketing

UiPath and Talkdesk collaborate to transform customer experience journeys

Model Context Protocol-based agentic integration allows for faster, more accurate access and usage of data and information to reduce errors and elevate productivity

Luware overhauls SIX’s financial market communications with cloud-native efficiency and compliance

Microsoft Teams-native call management and recording replace legacy systems while preserving long-term auditability

OpenText and Fiserv collaborate on resilient information management solution for financial services

New solutions reduce manual effort, strengthen governance, and improve customer experiences

Century Supply Chain Solutions and Cleo scale global integrations

This partnership supports Century's mission to make global supply chains simpler, stronger, and shorter

PCL Construction completes transformation of global payroll and operations with Syntax

The Project consolidates 26 on-premises ERP instances into a single platform on Microsoft Azure, unlocking enterprise-wide agility, visibility, and innovation

Tacit knowledge contributes to better hospital patient outcomes

Using an ensemble modeling approach, eventually about 1200 models were developed that encompassed a wide range of different measures, including how many days the individual had been hospitalized, whether they were in acute or critical units of the hospital, and other factors

Docusign selects Coveo to revolutionize its customer support experience

Docusign, the Intelligent Agreement Management company, has selected Coveo AI-Search and Coveo Relevance Generative Answering to enhance its customer support experience

Everywhen collaborates with Apogee to transform its workplace operations

Everywhen achieves 28% contractual savings, with expectations to attain an additional 19% reduction

Hashgraph uses Vertesia Platform to deliver scalable generative AI adoption in workflows

Software company leverages Vertesia's low-code platform to rapidly deliver custom generative AI solutions

Platform.sh chooses BillingPlatform to boost its enterprise revenue lifecycle management

Global Platform-as-a-Service leader unifies billing for self-service and enterprise customers with subscription and usage-based billing prorated down to the second

Vasion selects SnapLogic as OEM integration partner to power future of automation

Orchestrated automation provider to accelerate secure, scalable integration capabilities thanks to SnapLogic's generative integration platform

Quickbase picks BillingPlatform to automate its revenue management

Low code/no code platform provider simplifies revenue recognition, integrating financial systems and offering greater pricing and packaging flexibility to customers

Kore.ai collaborates with Microsoft to empower employees with AI agents

Integrations with Microsoft Copilot Studio, Azure OpenAI Service, and Azure AI Foundry simplify AI deployment and accelerate AI adoption

Zebra Technologies selects MicroStrategy to deliver rapid, AI-powered reporting to its customers

Now bolstered by MicroStrategy's all-in-one AI and BI analytics platform, Zebra delivers its customers a modern, curated reporting suite that streamlines analysis and decision-making

eGain Customers Share Their Experiences at the KMWorld Conference

eGain was an enormous help in the digital transformation efforts and the challenges their clients faced when dealing with legacy systems.

Stravito helps Delta democratize insights and supercharge its research potential

The Stravito enterprise insights platform has enabled Delta to democratize its insights and maximize its research potential, improving the flying experience for customers and employees alike

Verint announces top telecommunications company realized $10.5M annual savings from Verint’s AI-Powered Voice Self-Service

The company replaced their old telephony-driven IVR technology with Verint AI-powered IVA to deliver tangible business outcomes

Precisely beefs up its Wildfire Risk platform to help communities manage the threat of wildfires

As the risk of wildfires in developed areas continues to increase, customers can now access highly accurate data for the protection of people, properties, and land

MongoDB Atlas transforms Toyota Safety Connect

Since migrating to MongoDB Atlas, Toyota Connected has increased efficiencies in everything from its infrastructure to its call center