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Customer Relationship Management > KM In Practice
Customer Knowledge Management (CKM) involves integrating customer relationship management and knowledge management to provide customers with information specifically useful to the customer. You can find the latest Customer Knowledge Management intelligence news, trends, and solutions right here.

Shoe retailer strengthens global presence

LaShoe's targeted content and commerce strategy relies on e-Spirit's digital experience platform

Partners HealthCare utilizes Igloo Software to share critical COVID-19 information

Integrated healthcare system has harnessed its digital workplace for communicating essential updates to keep staff safe and ensure the high levels of patient care 

GoodData assists TownNews with data analytics for media data

Tools help extract data insights to grow revenue, audience, engagement

National nonprofit creates online early childhood development community

Verint Community Cloud helps Ounce of Prevention Fund accelerate launch of online community amid the COVID-19 pandemic

City of Burbank heightens address accuracy with Melissa data quality tools

With better address data, the city added more than 300 missing addresses to the Census file provided by the federal government

Centra Health improves patient care with Oracle Cloud apps

Hospital network moves finance, procurement, human resources, and supply chain applications to the cloud to increase efficiency and improve business insights

Alfresco helps hospital go paperless

New initiative streamlines processes and improves patient outcomes

Active Navigation helps strengthen Equifax’s cybersecurity footprint

Investments in new technologies help Equifax protect sensitive data 

Manquehue Hotels provides the personal touch with Oracle Hospitality

Hospitality technology fuels hotel chain growth

Zebra Technologies chooses LevaData to manage materials sourcing

LevaData can bring Zebra Technologies growth through digitization and AI enablement

Alliance Bank improves CX with Ephesoft’s intelligent capture solution

Financial services organizations typically have high-volume, high-value documents, which can be manually intensive if processes are not automated

RCBC Bankard improves fraud detection with voice biometrics

Faster authentication can reduce contact center costs, help eliminate the need for security questions, and contribute to an enhanced customer experience

Swiss Re Group chooses Expert System

Insurer powers knowledge-intensive processes with AI-driven approach 

Accenture helps Radisson Hotel Group transform its group sales, business development, and operations

Built on Salesforce Sales Cloud and Salesforce Community Cloud, the solution helps owners and franchisees to easily and consistently onboard hotels, maintain brand standards, and respond to sales opportunities

Crystal cruise line transforms digital presence  

Progress Sitefinity enables personalized, responsive mobile-first website

Cognosante selects Talkdesk to support contact center operations

With a customer service operation that routinely adds several hundred agents at multiple times throughout the year, maintaining an outstanding customer experience is a top priority for Cognosante

City of Barrie automates customer service operations and expands digital services

Verint helps city improve self-service and contact center automation to engage citizens, reduce costs, and offer more interaction opportunities across channels

Biogen chooses Lexalytics to improve customer care  

AI-based text analytics system will be deployed in Biogen Japan's medical information office to help operators reply to constituent questions 

Gleeds improves business relationships with Introhive

Partnership signals Introhive's growing footprint within architecture, engineering, and construction (AEC) industries

Clearsense uses Io-Tahoe to accelerate smart data discovery for healthcare organizations

By taking advantage of Io-Tahoe's AI capabilities, Clearsense is able to automate its processes, reducing the resources normally required to complete the task manually