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Customer Relationship Management > KM In Practice
Customer Knowledge Management (CKM) involves integrating customer relationship management and knowledge management to provide customers with information specifically useful to the customer. You can find the latest Customer Knowledge Management intelligence news, trends, and solutions right here.

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IPC and Luware collaborate to strengthen compliance and connectivity 

The partnership expands IPC's ecosystem of regulation-ready communications solutions across enterprise voice, trading environments, and collaboration platforms

Tricentis expands software licensing program contract with California

Agreement to include end-to-end Tricentis Agentic Quality Engineering Platform and new Tricentis AI Workspace

DataRobot and Chevron partner to utilize agentic AI for autonomous inspections

The collaboration supports Chevron's Facilities and Operations of the Future initiative and focuses on improving how robotic missions are planned, assessed, and executed within established operational standards using AI agents

Luware overhauls SIX’s financial market communications with cloud-native efficiency and compliance

Microsoft Teams-native call management and recording replace legacy systems while preserving long-term auditability

Tapestry selects Cordial as enterprise messaging platform to advance its global engagement strategy

Tapestry will consolidate onto a single platform across markets, concentrating its messaging capabilities within a unified architecture

Zapier and Rillet partner to create AI-native finance stack

Integration gives finance teams a fully AI-native stack to  orchestrate close, approvals, and reconciliations

Basis Global and AnswerRocket form strategic partnership to revamp market research

New Researcher + AI brand tracking methodology is the first of multiple initiatives designed to drive deeper insights and improved outcomes for clients

Storyblok and Netlify unite to advance content deployment speeds, reduce costs, and increase security

The partnership will enable brands to instantly deploy content in Storyblok worldwide using Netlify in a move designed to help companies adapt to the impact of AI on marketing

UiPath and Talkdesk collaborate to transform customer experience journeys

Model Context Protocol-based agentic integration allows for faster, more accurate access and usage of data and information to reduce errors and elevate productivity

OpenText and Fiserv collaborate on resilient information management solution for financial services

New solutions reduce manual effort, strengthen governance, and improve customer experiences

Century Supply Chain Solutions and Cleo scale global integrations

This partnership supports Century's mission to make global supply chains simpler, stronger, and shorter

PCL Construction completes transformation of global payroll and operations with Syntax

The Project consolidates 26 on-premises ERP instances into a single platform on Microsoft Azure, unlocking enterprise-wide agility, visibility, and innovation

Tacit knowledge contributes to better hospital patient outcomes

Using an ensemble modeling approach, eventually about 1200 models were developed that encompassed a wide range of different measures, including how many days the individual had been hospitalized, whether they were in acute or critical units of the hospital, and other factors

Docusign selects Coveo to revolutionize its customer support experience

Docusign, the Intelligent Agreement Management company, has selected Coveo AI-Search and Coveo Relevance Generative Answering to enhance its customer support experience

Everywhen collaborates with Apogee to transform its workplace operations

Everywhen achieves 28% contractual savings, with expectations to attain an additional 19% reduction

Hashgraph uses Vertesia Platform to deliver scalable generative AI adoption in workflows

Software company leverages Vertesia's low-code platform to rapidly deliver custom generative AI solutions

Platform.sh chooses BillingPlatform to boost its enterprise revenue lifecycle management

Global Platform-as-a-Service leader unifies billing for self-service and enterprise customers with subscription and usage-based billing prorated down to the second

Vasion selects SnapLogic as OEM integration partner to power future of automation

Orchestrated automation provider to accelerate secure, scalable integration capabilities thanks to SnapLogic's generative integration platform

Quickbase picks BillingPlatform to automate its revenue management

Low code/no code platform provider simplifies revenue recognition, integrating financial systems and offering greater pricing and packaging flexibility to customers

Kore.ai collaborates with Microsoft to empower employees with AI agents

Integrations with Microsoft Copilot Studio, Azure OpenAI Service, and Azure AI Foundry simplify AI deployment and accelerate AI adoption