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Customer Relationship Management > KM In Practice
Customer Knowledge Management (CKM) involves integrating customer relationship management and knowledge management to provide customers with information specifically useful to the customer. You can find the latest Customer Knowledge Management intelligence news, trends, and solutions right here.

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Dolfi1920 Chooses Rootstock Software to boost its CRM and ERP

Luggage repair and claims specialist selects Rootstock Manufacturing Cloud ERP to transform global operations and support future growth  

SQream and Qantm AI empower customers to extract deeper insights from their data and accelerate AI initiatives

Qantm AI will incorporate SQream's offerings to streamline data analytics for complex insights across industries

PrestigePEO sees success with Gradient AI's SAIL, delivering enhanced group health risk assessment and underwriting

PrestigePEO leverages AI-driven insights for informed decision-making and optimal pricing strategies

Several top companies capitalize on BMC Solutions to become AI-ready

Cloud-based BMC Helix and Control-M deliver mission-critical capabilities for today and set up future AI use cases for success

MEGA selects SugarCRM for advanced sales automation

Sugar Enterprise will help the company improve free-to-paid user conversions and build customers for life

Chen Moore and Associates leverages Peer Software for fast file access performance for distributed teams

PeerGFS improves productivity and availability while minimizing recovery time in disaster scenarios

Epicor picks Agiloft to transform its contract lifecycle management

Leader in industry-specific enterprise software Epicor chooses Agiloft to digitally transform its contract-driven processes

Carhartt boosts its cyber resilience with Rubrik

Workwear brand migrates more than 600 workloads from multiple legacy backup vendors to Rubrik Security Cloud

TENAQUIP selects eGain to revamp its customer service

eGain was selected as the vendor of choice for its rich DCS capabilities

Hitachi Omika Works adopts Qlik to respond quickly to supply chain challenges

Hitachi Omika Works leverages Qlik analytics alongside other services to enable risk analysis for faster and accurate response strategies 

U.S. Steel and Google Cloud collaborate to build generative AI applications for the manufacturing industry

MineMind will be U. S. Steel's first gen AI application to launch

Microsoft helps Lumen Technologies address employee efficiency with Microsoft 365 Copilot

Generative AI tool shows early signs of helping Lumen innovate for growth

Cleo and VAI partner to provide better business visibility to the AVA Companies

Combination of Cleo's B2B cloud integration platform plus VAI's managed services help leading meat producer reduce complexity, shave costs, and minimize strain on IT staff

Horizon Media selects Precisely to power its connected marketing platform

The partnership brings rich consumer insights from Precisely PlaceIQ into blu., Horizon Media's connected marketing platform

Treasure Data partners with Yum! Brands to deliver personalized content to customers

Treasure Data will drive more personalized digital interactions to millions of diners

InMoment helps Jack in the Box enhance the omnichannel guest experience

InMoment helps Jack in the Box easily uncover valuable guest insights from their over 500 million annual guests

Audi assists Peachtree Corners to power smart city road infrastructure

The automaker will develop strategies to realize connected vehicle solutions in the smart city alongside other companies within its Curiosity Lab ecosystem

Stravito helps Heineken obtain best-in-class insights

Heineken adopts Knowledge and Insights platform, fostering innovation and brand loyalty

InWith Corporation uses IBM Watson as its LLM foundation

The platform gives anyone the ability to create a private chatbot 

Dext selects BillingPlatform to revamp its billing and revenue management processes

Leading enterprise monetization platform to help develop and transform Dext's go-to-market strategies to expand user base and deliver exceptional user experience