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Customer Relationship Management > KM In Practice
Customer Knowledge Management (CKM) involves integrating customer relationship management and knowledge management to provide customers with information specifically useful to the customer. You can find the latest Customer Knowledge Management intelligence news, trends, and solutions right here.

AEGIS selects expert.ai to enhance data strategy with AI-based natural language understanding

Insurance company for the energy industry chooses expert.ai to augment risk engineering capabilities

Nationwide selects AWS as its preferred cloud provider

Insurance and financial services leader migrates to AWS to unlock data-driven insights

U.K. hospital deploys DAM solution

Reduces contact between patients and staff during COVID-19 lockdown, reducing risk of infection

Zignal Labs chooses Lexalytics

Media intelligence company chooses Lexalytics to provide AI-based NLP

Oracle deals a winning hand to casino group

The D, Golden Gate, and Circa Casinos bet on Oracle Hospitality and NetSuite 

Joint solution supports SBA Paycheck Protection Program processing

A solution from Blue Prism, Lateetud, and ABBYY leverages digital workers to automate processing of loan applications

Mindful Chef selects the Vonage Contact Center

Meal-kit service company seeks to transform CX following a sharp increase in customers since the end of March 2020

State Electric Supply Co. chooses Progress

Electrical products distributor leverages Progress Sitefinity to launch modern ecommerce website

Leading ERP software provider chooses Creatio

Aledger is aligning its marketing, sales, and account management processes

Global Payments demonstrates compliance with new PCI standard

Coalfire conducted the assessment for certification remotely due to the COVID-19 pandemic

Shoe retailer strengthens global presence

LaShoe's targeted content and commerce strategy relies on e-Spirit's digital experience platform

ACCA chooses Confirmit as partner for global customer insights

The Association of Chartered Certified Accountants will focus on CX to boost membership 

Partners HealthCare utilizes Igloo Software to share critical COVID-19 information

Integrated healthcare system has harnessed its digital workplace for communicating essential updates to keep staff safe and ensure the high levels of patient care 

GoodData assists TownNews with data analytics for media data

Tools help extract data insights to grow revenue, audience, engagement

National nonprofit creates online early childhood development community

Verint Community Cloud helps Ounce of Prevention Fund accelerate launch of online community amid the COVID-19 pandemic

City of Burbank heightens address accuracy with Melissa data quality tools

With better address data, the city added more than 300 missing addresses to the Census file provided by the federal government

Centra Health improves patient care with Oracle Cloud apps

Hospital network moves finance, procurement, human resources, and supply chain applications to the cloud to increase efficiency and improve business insights

Alfresco helps hospital go paperless

New initiative streamlines processes and improves patient outcomes

Active Navigation helps strengthen Equifax’s cybersecurity footprint

Investments in new technologies help Equifax protect sensitive data 

Manquehue Hotels provides the personal touch with Oracle Hospitality

Hospitality technology fuels hotel chain growth