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Customer Relationship Management > KM In Practice
Customer Knowledge Management (CKM) involves integrating customer relationship management and knowledge management to provide customers with information specifically useful to the customer. You can find the latest Customer Knowledge Management intelligence news, trends, and solutions right here.

Nominations for the 2022 KM Promise and KM Reality Awards Now Open

Bedford Public Library System (VA) Launches TLC•Go! Mobile App

TLC•Go! provides a seamless connection to BPLS's integrated library system, Library•Solution

Wisconsin Department of Workforce Development taps eGain

Deployment supports knowledge-powered digital citizen engagement

Hertz chooses AWS to better serve global customers

Leading vehicle rental company seeks to accelerate digital CX and sustainable mobility

Hastings Mutual democratizes information access

Sisense Fusion Platform helps insurance company identify more than $50 million in upsell opportunities

Horizon Bank improves data-driven insights using Aunalytics Daybreak for Financial Services

Data platform accelerates Horizon's digital transformation journey

Paciolan deploys Oracle Cloud applications to personalize marketing journeys

Oracle Marketing will enable marketing automation to customize communications for college athletics and live entertainment venues

Christmas Tree Shops turns to SnapLogic

CTS has completed more than 250 integrations in the past year using the SnapLogic Intelligent Integration Platform

KMS Lighthouse helps Israel-based mental health association continue working seamlessly during pandemic

AI and BI capabilities are used to manage knowledge and training for the non-profit's non-technical employees

Discovery taps AWS to power rollout of discovery+

As Discovery's preferred cloud provider, AWS powers the majority of the company's infrastructure needs to deliver its discovery+ on-demand streaming video service and other services for customers around the world

Oracle Cloud is on the menu for Burger King franchise operator

Corporativo GES can see where it can improve operations down to the individual franchise location

Prestige Consumer Healthcare leverages Ketch

Enables PCH to use data for growth while protecting consumers' information privacy and adhering to compliance mandates

NEON CORP. selects Aptum to enhance its retail and ecommerce platforms

Shift to Microsoft Azure Cloud will allow NEON to scale quickly and enhance security

Merkle Science leverages TigerGraph to help customers combat financial crimes

The construction of a cryptocurrency network graph using TigerGraph gives Merkle Science the ability to analyze information in real time to better connect relationships

GNC relies on Verint to provide exceptional digital CX

"Digital Triage System" helps GNC address challenges during the pandemic—and beyond 

Goodyear rolls out digital customer service with eGain 

"Service is where the customer experience rubber meets the road," said Ashu Roy, eGain CEO.

Singapore Airlines taps Salesforce

A new system, 1Point, will help to enhance the travel experience by supporting consistent and more personalized service

Domino’s dishes up AI/ML solutions at scale

Pizza giant is using Datatron's centralized AI ModelOps and model governance platform

IBM helps Audi UK reimagine the digital CX

IBM implemented Adobe Experience Manager along with Adobe Analytics to facilitate faster content-led experiences

AEGIS selects expert.ai to enhance data strategy with AI-based natural language understanding

Insurance company for the energy industry chooses expert.ai to augment risk engineering capabilities

Nationwide selects AWS as its preferred cloud provider

Insurance and financial services leader migrates to AWS to unlock data-driven insights