eGain AI Agent for Contact Center makes every agent an expert

eGain, the leader in AI knowledge management, is debuting eGain AI Agent for Contact Center, radically simplifying and improving the performance of agents in contact centers.

Clari introduces new AI workflows drive predictable enterprise revenue growth

The only platform to consolidate seller productivity and forecasting precision to run all enterprise revenue workflows, end-to-end

Microsoft’s latest sales agents accelerate and optimize sales processes

Microsoft is debuting two new agents purpose-built for enhancing sales workflows. These agents—Sales Agent and Sales Chat—aim to transform the business process of sales with innovative automations and actionable information.

Content, AI, and knowledge graphs: The key to driving positive customer experiences with TopQuadrant

In KMWorld's latest webinar, In AI, Content is King. But Finding and Leveraging It Is the Real Challenge, Nimit Mehta, CEO, TopQuadrant, and Laurie Nelsen, semantic solutions engineer, TopQuadrant, explained how through the power of knowledge graphs, a top ecommerce company was able to achieve a robust content management strategy capable of fueling AI technologies.

Quantexa announces $175M Series F investment round, further propelling the company’s AI-powered decision intelligence solutions

The funding will be used to develop new initiatives, strengthen Quantexa's platform innovation, and drive further growth in North America

Talkdesk AI Agents for Healthcare transforms patient and member experience with next-generation automation

Talkdesk unlocks the transformative value for providers and payers

TigerGraph offers enhanced hybrid search with its graph database to power AI at scale

The multi-modal combination delivers deeper learning and insights, Graph RAG for smarter AI, and super fast response times

LlamaIndex closes $19M in funding to supercharge enterprise-grade knowledge agents

This launch provides companies of all sizes a simple, secure way to manage AI agent workflow over unstructured data

Reltio powers real-time apps and personalized customer experiences with the Lightspeed Data Delivery Network

Reltio Lightspeed Data Delivery Network delivers seamless digital experiences and real-time engagement

Cresta AI Agent solution combines automation and human-like, conversational AI

Cresta, the leading contact center AI platform for human and AI agents, is announcing that its AI Agent capability—a CX solution for delivering human-like conversational experiences—has demonstrated significant success in its deployment with Brinks Home, a home security provider.

Deloitte Digital partners with Genesys to help organizations elevate customer experience

New alliance enables Deloitte Digital and Genesys to create a holistic, customer-centric approach that combines technology, data, and human understanding

Vertex enriches its e-invoicing capabilities to streamline compliance and reporting

Vertex e-Invoicing solution enables businesses to automate accounts payable and accounts receivable transactions, streamline indirect tax reporting, and reconcile VAT filings

Teleperformance to collaborate with Sanas to accelerate AI development and augment customer experience

Partnership highlights Teleperformance's growth strategy of pursuing investments in advanced artificial intelligence to deliver enhanced customer experience management services

Genesys and Mitel collaborate to transform the customer experience

AI-Powered Experience Orchestration leader and leading business communications provider collaborate to help large enterprises accelerate customer experience innovation

Yext acquires Places Scout to boost its competitive intelligence and benchmarking abilities

Acquisition reinforces Yext's leadership in digital presence management

DataRobot acquires Agnostiq to advance agentic AI development

The acquisition empowers AI teams to intelligently and cost-effectively develop and manage agentic AI across compute environments

SpotDraft secures $54M to supercharge AI contract lifecycle management

The funding will accelerate the company's global expansion and drive the advancement of its AI-powered product innovation

Smarsh acquires CallCabinet, delivering compliant voice recording and analytics at scale

Smarsh, the global leader in communications data and intelligence, is announcing its acquisition of CallCabinet, a pioneer in cloud-native compliance call recording and analytics technology.

Airtm and Tech Mahindra collaborate to transform the workforce with advanced payment and talent solutions

Businesses will now have access to a network of skilled gig workers in regions where other global providers have limited local presence

Agiloft launches new generative AI capabilities as part of its ‘AI Your Way’ initiative

Innovative platform and white box AI capabilities affirm Agiloft as a leader in data-first contract lifecycle management