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Customer Relationship Management > News
Customer Knowledge Management (CKM) involves integrating customer relationship management and knowledge management to provide customers with information specifically useful to the customer. You can find the latest Customer Knowledge Management intelligence news, trends, and solutions right here.

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Kentico brings agentic AI workflows to marketing teams

The new suite introduces specialized agents designed to execute defined marketing and content tasks

LibreOffice 26.2 gives users a faster, more polished office suite

LibreOffice 26.2 brings better performance, smoother interaction with complex documents, and improved compatibility with files created in other office software

Context is the foundation of modern knowledge management

KMWorld recently held a webinar with Katie Selvaraj who discussed why context is the foundation of modern knowledge management

ActiveCampaign acquires Feedback Intelligence to transform customer conversations into actionable performance insights

This acquisition accelerates ActiveCampaign's ability to evolve Active Intelligence, the company's AI engine that powers autonomous marketing workflows for global businesses

SpotDraft announces $8M from Qualcomm Ventures, providing AI for the enterprise legal space

Strategic investment extends partnership advancing privacy-first legal AI on Qualcomm processors

Laserfiche adds auto-classification capabilities to transform data into business intelligence

New intelligent features automatically organize and classify documents, transforming how organizations manage information at scale

Cognizant and Typeface collaboration aims to modernize enterprise marketing through agentic AI orchestration

Partnership to enable enterprises to unify marketing workflows and accelerate campaign performance

M-Files boosts partner program to spur joint growth and customer success

Enhanced partner framework expands incentives, enablement and field alignment to help increase adoption of M-Files' context-first document management system

Litera enhances Kira with next generation capabilities for AI contract intelligence

Kira evolves to meet rising demands for speed, accuracy, and trusted GenAI in contract intelligence

Keeper Security provides Slack integration to offer zero-trust privileged access controls

New integration reflects Keeper's strategy to seamlessly embed security controls into existing systems without compromising zero-knowledge or least-privilege principles

Calabrio offers Omni Agent Intelligence to centralize quality and performance across human and AI agents

The solution supports all contact center as a service (CCaaS), customer relationship management (CRM), information technology service management (ITSM), and AI agent platforms

Selector granted 8 U.S. patents for AI-powered network intelligence

Breakthroughs in causal reasoning, LLM training, predictive analytics, and network path intelligence

Akeneo launches Winter Release of solutions to transform digital engagement

Winter Release empowers brands to command the emerging AI-driven economy

The Umpire Assistant App turns estimate chaos into clarity in the real estate space

Offers an AI-supported structure for line-item comparisons, documented selections, and defensible summaries

Amperity offers enterprise Customer Data Agent that turns customer data into measurable business outcomes

Marketers can move from question to activation faster, creating segments and journeys with greater speed and confidence

SmartSense ONE by Digi protects retail revenue and operational resilience

A new modular platform that unifies SmartSense and Jolt capabilities into a single, scalable solution for retail, food service, and healthcare operations

AtData releases Gibberish Detection to strengthen fraud intelligence

Identify and intercept synthetic or automated emails to help reduce fraud exposure

NetDocuments announces completion of eDOCS acquisition

Expands global reach to over 90 countries, and strengthens its commitment to modernizing legal work

Coralogix reveals U.S. Department of Education sponsorship for FedRAMP Authorization

Industry leader poised to become first FedRAMP-Authorized AI observability platform

Talkdesk launches Commerce Orchestration powered by Customer Experience Automation

Industry-specific cloud platforms bring proactive, orchestrated agentic AI to every commerce moment