eGain’s three steps for CX success with AI
01 Jul 2025
KMWorld's most recent webinar, AI Initiatives for CX: Why They Fail and How to Succeed, featured the expertise of Arvind Gopal, VP product strategy, eGain, as he examined the "make or break" circumstances for AI success in CX.
Siren adopts ISO-standard GQL to integrate deep search with the next generation of graph intelligence
26 Jun 2025
Delivering graph analytics combined with deep search
Automation Anywhere provides Agentic Solutions for business users to deliver tangible results
25 Jun 2025
New pre-built solutions prioritize enterprise-grade governance and regulatory compliance, addressing key challenges for scalable agentic automation
NiCE releases CXone Mpower Agents, designed to boost CX journeys
24 Jun 2025
Mpower Agents are uniquely built to work across the entire enterprise
New startup decisionMe emerges with AI-enhanced problem-solving solution
24 Jun 2025
Dynamic application guides professionals and entrepreneurs through enterprise-class decision processes to reduce risk
Cognizant and Google Cloud debut new way to support customers with release of Cognizant Autonomous Customer Engagement
24 Jun 2025
The collaboration aims to improve customer satisfaction, accelerate support, and drive smarter interactions across digital and voice channels
Luware releases Virtual User, an AI-powered capability that empowers contact center agents
20 Jun 2025
New feature includes smarter routing, sentiment detection, and language recognition
Stravito debuts simple, engaging insights communication with Newsletters
19 Jun 2025
Newsletters is a new, intuitive feature designed to help businesses transform research into engaging, email-ready narratives
Landbase raises $30M in funding round to supercharge B2B companies
17 Jun 2025
Bringing its AI go-to-market platform to more businesses looking to launch sales and marketing campaigns in minutes
Cresta AI Agent delivers seamless, omnichannel CX
16 Jun 2025
Cresta, the leading contact center AI platform for human and AI agents, is unveiling new features for the Cresta AI Agent that deliver a true omnichannel experience, enabling greater adaptability and customization while preserving conversational context.
Kore.ai and TeKnowledge join forces to close the gap between AI ideation and real-world implementation
16 Jun 2025
Kore.ai, a global leader in enterprise AI technology, is announcing that it has entered a strategic partnership with TeKnowledge, aiming to "bridge the widening gap" between AI ambition and real-world implementation and empower organizations to successfully and rapidly scale their AI projects.
Dreamhub creates AI-native CRM to redefine B2B SaaS
13 Jun 2025
Dreamhub replaces bloated CRM stacks with a solution that updates itself, executes workflows, and delivers profound predictive AI insights
Remote empowers global teams with expanded platform to centralize workforce data
11 Jun 2025
Offers a flexible, easy-to-use, end-to-end solution for managing a company's HR, payroll, and performance needs across borders
Upstream Works introduces AgentNow Cloud Suite to supercharge customer service innovation
11 Jun 2025
New tiers enable on-demand live video agents and humanized experiences for greater flexibility and enhanced customer support
Mosaicx introduces AI-native CX platform built on 30 years of industry experience
09 Jun 2025
Brings a transformational leap in customer engagement, delivering intelligent, adaptive, and seamless experiences for enterprise organizations
Appian offers Connected Claims 2.0, boosting insurance claims management with AI
06 Jun 2025
Connected Claims 2.0 will support insurers through this growth with a unified claims workflow
HubSpot debuts new connector for ChatGPT, fusing data context and powerful research with ease
05 Jun 2025
HubSpot, the provider of the customer platform built on an AI-powered Smart CRM to help millions of scaling organizations grow better, is announcing that it is the first CRM to launch a deep research connector with ChatGPT.
Observe.AI delivers meaningful, granular insights to raw customer interactions
05 Jun 2025
GenAI Insights is the company's voice of customer (VoC) offering that transforms raw interactions into actionable insights
Vertesia releases semantic document preparation service
05 Jun 2025
Revolutionary agentic service speeds development by transforming complex PDF documents into richly structured XML
Thomson Reuters launches Agentic Intelligence within platform for accounting professionals
04 Jun 2025
The future of work is already here—and it's being built inside Thomson Reuters