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Customer Relationship Management > News
Customer Knowledge Management (CKM) involves integrating customer relationship management and knowledge management to provide customers with information specifically useful to the customer. You can find the latest Customer Knowledge Management intelligence news, trends, and solutions right here.

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Q4 offers platform enhancements for connected AI-assisted investor relations workflows

New capabilities help IR teams centralize institutional knowledge and work more strategically from a unified platform

Building trusted knowledge ecosystems with Guru

KMWorld recently held a webinar with Matt Garren at Guru who discussed how pairing AI-assisted maintenance with human oversight creates an AI source of truth

Centrical secures $39M in funding round to transform frontline performance for the workforce

Investment will fund global expansion and the development of AI tools to manage frontline performance for human and digital workers

Neo4j to acquire GraphAware to launch intelligent graph technology solutions

Graph intelligence leaders join forces to deliver a customer-proven, open-standards intelligence analysis platform that ensures data sovereignty

Hyland reimagines and launches the Hyland Global Partner Network

Hyland rebuilds its partner program to reduce friction, align execution, and move agentic AI from experimentation to execution

Hyland collaborates with Microsoft to power the agentic enterprise

New strategic partnership enables the next phase of enterprise transformation with AI ready content, global reach, and agentic execution

Precisely brings governed SAP automation to Google Workspace users

New capability enables business teams to execute SAP data processes directly from Google Sheets with enterprise-grade governance

Clearsense unveils managed service for continuous application rationalization and active archiving 

New MSP offering brings faster cost takeout, reduced cybersecurity exposure, and unified legacy data for AI and analytics

Nayax introduces AI-powered product discovery for retailers

Retailers can now deliver a unified, intelligent, and personalized shopping experience across online and in-store channels

Auditoria.AI debuts Governed Autonomy for the enterprise finance space

New framework moves AI oversight from transaction approval to policy design, giving CFOs a governance model for autonomous finance operations

UneeQ AI Buddy delivers an AI digital human designed for sales coaching

Turns every practice session into an immediate and personal coaching conversation

SoundHound AI OASYS powers AI that can improve itself

In minutes, businesses can create conversational AI agents that will build and continually improve themselves across virtually any digital or physical channel

Cleo gives retail suppliers control and intelligence with new Chargeback Prevention solution

New capability connects fragmented order data across systems, detects fulfillment risk in real-time, and proactively notifies teams to prevent chargebacks, fines, and deductions 

Workday integrates Sana Self-Service Agent with Microsoft 365 Copilot

Enables employees to get answers and act without leaving their flow of work

Modernizing document management in the AI era with M-Files

KMWorld recently held a webinar with Que Mangus, senior product marketing manager at M-Files, who explained that by helping ensure information stays current, governed, and easy to find, it enables employees to access accurate knowledge with greater confidence

Fisent BizAI Studio empowers users with applied GenAI process automation 

Self-service portal enables enterprises to independently design, test, and manage automated workflows with the Fisent BizAI agentic platform

MaterialsZone introduces Maven, a conversational AI interface for its Enterprise Materials Platform 

Maven is a new agentic AI capability that searches, visualizes, and analyzes internal and external data

ServiceNow streamlines Autonomous Workforce to every business function

New AI specialists for IT, CRM, employee service teams, and security and risk extend governed, AI-driven execution at enterprise scale

Franz introduces AllegroGraph 8.5, strengthens the semantic foundation for agentic AI

Franz Inc. expands graph, vector, and neuro-symbolic capabilities for enterprise-scale AI systems

Retrieve enterprise knowledge blending AI agents with LumApps

Sid Khaitan, senior product marketing manager at LumApps, joined KMWorld webinar, Beyond Retrieval: Activating Enterprise Knowledge with AI Agents, to explore the shift from traditional search to "agentic workflows"