eGain’s three steps for CX success with AI

KMWorld's most recent webinar, AI Initiatives for CX: Why They Fail and How to Succeed, featured the expertise of Arvind Gopal, VP product strategy, eGain, as he examined the "make or break" circumstances for AI success in CX. 

Siren adopts ISO-standard GQL to integrate deep search with the next generation of graph intelligence

Delivering graph analytics combined with deep search

Automation Anywhere provides Agentic Solutions for business users to deliver tangible results

New pre-built solutions prioritize enterprise-grade governance and regulatory compliance, addressing key challenges for scalable agentic automation

NiCE releases CXone Mpower Agents, designed to boost CX journeys

Mpower Agents are uniquely built to work across the entire enterprise

New startup decisionMe emerges with AI-enhanced problem-solving solution

 Dynamic application guides professionals and entrepreneurs through enterprise-class decision processes to reduce risk

Cognizant and Google Cloud debut new way to support customers with release of Cognizant Autonomous Customer Engagement

The collaboration aims to improve customer satisfaction, accelerate support, and drive smarter interactions across digital and voice channels

Luware releases Virtual User, an AI-powered capability that empowers contact center agents

New feature includes smarter routing, sentiment detection, and language recognition 

Stravito debuts simple, engaging insights communication with Newsletters

Newsletters is a new, intuitive feature designed to help businesses transform research into engaging, email-ready narratives

Landbase raises $30M in funding round to supercharge B2B companies

Bringing its AI go-to-market platform to more businesses looking to launch sales and marketing campaigns in minutes

Cresta AI Agent delivers seamless, omnichannel CX

Cresta, the leading contact center AI platform for human and AI agents, is unveiling new features for the Cresta AI Agent that deliver a true omnichannel experience, enabling greater adaptability and customization while preserving conversational context. 

Kore.ai and TeKnowledge join forces to close the gap between AI ideation and real-world implementation

Kore.ai, a global leader in enterprise AI technology, is announcing that it has entered a strategic partnership with TeKnowledge, aiming to "bridge the widening gap" between AI ambition and real-world implementation and empower organizations to successfully and rapidly scale their AI projects.

Dreamhub creates AI-native CRM to redefine B2B SaaS

Dreamhub replaces bloated CRM stacks with a solution that updates itself, executes workflows, and delivers profound predictive AI insights

Remote empowers global teams with expanded platform to centralize workforce data

Offers a flexible, easy-to-use, end-to-end solution for managing a company's HR, payroll, and performance needs across borders

Upstream Works introduces AgentNow Cloud Suite to supercharge customer service innovation

New tiers enable on-demand live video agents and humanized experiences for greater flexibility and enhanced customer support

Mosaicx introduces AI-native CX platform built on 30 years of industry experience

Brings a transformational leap in customer engagement, delivering intelligent, adaptive, and seamless experiences for enterprise organizations

Appian offers Connected Claims 2.0, boosting insurance claims management with AI

Connected Claims 2.0 will support insurers through this growth with a unified claims workflow

HubSpot debuts new connector for ChatGPT, fusing data context and powerful research with ease

HubSpot, the provider of the customer platform built on an AI-powered Smart CRM to help millions of scaling organizations grow better, is announcing that it is the first CRM to launch a deep research connector with ChatGPT.

Observe.AI delivers meaningful, granular insights to raw customer interactions

GenAI Insights is the company's voice of customer (VoC) offering that transforms raw interactions into actionable insights

Vertesia releases semantic document preparation service

Revolutionary agentic service speeds development by transforming complex PDF documents into richly structured XML

Thomson Reuters launches Agentic Intelligence within platform for accounting professionals

The future of work is already here—and it's being built inside Thomson Reuters