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Customer Knowledge Management (CKM) involves integrating customer relationship management and knowledge management to provide customers with information specifically useful to the customer. You can find the latest Customer Knowledge Management intelligence news, trends, and solutions right here.

Clarabridge CX Analytics launches AWS Contact Center Intelligence solution

Clarabridge CX Analytics with integrated AWS CCI call analytics capabilities provides a holistic voice-of-the-customer platform

AWS announces global expansion of ML-powered Contact Center Intelligence (CCI)

Solutions use a combination of AWS AI-powered services for text-to-speech, translation, intelligent search, conversational AI, transcription, and language comprehension capabilities

Salesforce rolls out loyalty management to help drive more meaningful customer experiences

Salesforce says that many companies rely on outdated, fragmented technology that fail to provide integrated experiences and are unable to evolve with industry trends 

Klaviyo collaborates with PrestaShop to offer automated ecommerce solutions

Starting today, PrestaShop merchants can automate personalized owned marketing fueled by data

Veritone and Alteryx form partnership to deliver AI-powered insights from unstructured video and audio-based data

Integration enables Alteryx customers to gain unparalleled insight into unstructured data sources

Jellyfish receives $31.5 million in funding round, empowering the company to boost its engineering management platform

Led by Insight Partners, the new investment will accelerate Jellyfish's mission to help engineering leaders align engineering work with strategic business objectives

Confirmit plans merger with FocusVision

Merger is expected to accelerate growth by creating a one-stop-shop of complementary solutions offering greater benefits

Smart Communications inks deal to buy Assentis Technologies

Through the acquisition, Smart Communications can more effectively serve enterprises in the financial services industry and throughout continental Europe

Informatica introduces its first Customer 360 platform to transform customer experience

Provides an "all-in-one" enterprise-scale master data management SaaS solution

Pega snaps up cloud-based, real-time speech analytics solution

Qurious.io's SaaS offering uses speech-to-text, NLP, and emotion detection capabilities to analyze the dialog

Using speech technology to make real-time decisions at KMWorld Connect 2020

This talk covered the work Franz does to analyze spoken conversations between customers and CRM or call center agents in mission-critical applications along with the additional challenges of making sure speech-to-text technology can deal with domain concepts

Salesforce to acquire Slack for $27.7 billion

Acquisition will provide a unified platform, addressing the expanding transformation to an all-digital, work-anywhere world

ServiceNow eyes acquisition of Element AI

Element AI enhances ServiceNow's commitment to building the world's most intelligent workflow platform, making work, work better for people

Fusion Connect releases signature platform with Cisco Webex

The release enables greater collaboration and flexibility across organizations

Infragistics provides new version of its UX and UI solution to support Microsoft’s latest release of the .NET platform

Enterprise-grade UI/UX toolkit innovates new products for cross platform app development

Are we approaching the end of search?

David Seuss discusses search at KMWorld Connect 2020

Khoros buys Topbox to supercharge AI CX management

Supports the growing CX market, which is expanding rapidly as enterprises realize the urgent need to transform the way they listen to and engage with customers

Get acclimated to the new world of document management

Modern document management extends traditional document management into new forms of communication, intelligence, and security

Rockset announces integration with Retool to augment customer support tools

New release enables developers to build internal tools with powerful real-time analytics, in record time

Kenshoo looks to acquire Signals Analytics

First-of-its-kind intelligence platform will help brands make smarter, faster decisions by connecting consumer and market insights to performance marketing