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Customer Relationship Management > News
Customer Knowledge Management (CKM) involves integrating customer relationship management and knowledge management to provide customers with information specifically useful to the customer. You can find the latest Customer Knowledge Management intelligence news, trends, and solutions right here.

Leavemark launches ad-free data storage and social media hybrid platform

Leavemark releases social platform to allow users to archive life's best memories

Visa and GoodData Partner on data products for better customer insights

Visa is also making an investment in GoodData through Visa Ventures, its corporate venture investment arm

Aternity introduces solution to compare employee’s digital experiences

Company releases latest remote work productivity data that shows employees are losing productivity due to erratic application performance

SpiraPlan 6.5 streamlines planning views throughout the workplace

Keep tabs on all of the activities in your programs in one place

Pegasystems creates Ethical Bias Check for ensuring responsible AI

New feature helps businesses practice responsible AI in their engagement strategies

KMWorld Readers' Choice Awards—nominate your products NOW!

Winners will be showcased in a special section on the KMWorld website and in the November/December 2020 edition of KMWorld magazine!

Ontotext releases new version of GraphDB

RDF* enables the more efficient representation of scores, weights, temporal aspects and provenance in Knowledge Graphs

SageClarity forms partnership with Bootleg Advisors

By combining best-of-breed software capabilities with advisory services, Sage Clarity delivers comprehensive solutions enabling enterprises to achieve a higher level of manufacturing and supply chain performance

Lucidworks boosts chatbots with Smart Answers on Lucidworks Fusion

Smart Answers on Lucidworks Fusion uses deep learning to understand natural language questions and provide users with immediate and contextual answers

Vonage launches integration with ServiceNow

Enterprises are digitally transforming themselves and more reliant on mission-critical customer service and productivity tools

Ephesoft automates accounts payable process with latest solution

Cutting-edge, AI model reads and extracts valuable data from invoices with 97% accuracy to support context driven productivity, and reduces costs by 30%

Cutover is now available on the AWS marketplace

SaaS solution helps regulated financial institutions gain visibility, track IT tasks during cloud migrations, and simplify reporting to regulators

Explore how to build seamless digital experiences

This KMWorld webinar highlights best practices for managing sites at scale

Sigma Computing introduces new templates for marketing teams

The templates enable a holistic approach to analyzing data across marketing tools

Ground Labs latest platform update enriches data discovery

This data discovery solution empowers CISOs and IT leaders to prove compliance while proactively identifying and remediating sensitive information across their networks

Panzura Mobile receives enhancements that include security for remote work

Delivers unprecedented scale for large enterprises, advanced security and IP protection, and real-time access to Panzura's global cloud file system from any device

Foxit Software makes comprehensive upgrades to its PDF platform

Enhanced features and management capabilities make it the ideal PDF solution for everyone

Sinequa enhances NLP and data connectors

Heightens performance of information workers in the digital workplace 

Adobe and ServiceNow release platform to improve customer experiences

Connecting marketing and customer service through data and digital workflows

Qlik releases platform that enables users to act quickly on data-driven insights

Increases analytics ROI by closing the gap between insights and action