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Customer Knowledge Management (CKM) involves integrating customer relationship management and knowledge management to provide customers with information specifically useful to the customer. You can find the latest Customer Knowledge Management intelligence news, trends, and solutions right here.

Nominations for the 2022 KM Promise and KM Reality Awards Now Open

NTT Data partnership with Cogniac brings AI into the fold for manufacturing  

NTT DATA adds Cogniac's computer vision across its manufacturing service portfolio to further its mission of improved and automated quality control processes

Nasuni acquires Storage Made Easy to enhance remote work

File data services leader makes second acquisition in 60 days, follows significant investment

Quadient presents pre-packaged digital solutions for common customer processes and contracts

This newest solution helps companies easily digitalize customer processes and contracts with pre-packaged applications, workflows, and templates

ParkourSC acquires Qopper to offer real-time supply chain operations across the extended enterprise

Acquisition of smart operations platform and IoT intelligence company delivers greater agility, resilience, and accelerated innovation to ParkourSC customers

BillingPlatform offers new product innovations and connectors in latest update

Continued investment in best-in-class security, revenue recognition, payments, and financial ecosystem integrations further extend market leadership position

Thrive to acquire Edge Technology Group to boost cybersecurity for investment firms

The acquisition brings cybersecurity, automation, collaboration, and a managed services platform to financial firms

Norstella and Citeline plan merger, seek to bring critical medications to patients faster

The new organization will help life sciences companies improve strategic decision-making and accelerate the mission of smoothing access to therapy from pipeline to patient

Agiloft boosts its contract life cycle management platform with powerful integrations

New Integration Hub powered by Workato is seamlessly embedded in user experience, removes need to source and onboard new platform, and frees up users to experiment and flow data into other systems

Allego 7 equips sellers for success in a digitally centered hybrid era

The platform update powers sales enablement that wins sellers and buyers

Litmus boosts personalized brand experiences and increases efficiencies in email workflow

Litmus Integrations Marketplace enables marketers to locate and activate Litmus integrations in one centralized location, which increases collaboration and effectiveness.

Drift Deal Room makes collaboration between buyers and sellers seamless

Built for the customer, Drift's digital sales room has the power to shorten sales cycles and reduce the number of sales touchpoints

NICE Robotic Process Automation 7.7 provides a more frictionless user experience

In its newest RPA release, NICE addresses the ‘ease of use' mega trend with improved clarity and continuity for the business analyst, the operations team and the frontline agent

Verint announces Total Quality to incorporate the customer perspective of quality across all channels

New quality management capabilities help brands close the engagement capacity gap

Pega offers the Pega Process Extender for Salesforce Lightning on the Salesforce App Exchange

The component makes it easy to embed Pega into Salesforce environments to further automate customer service workflows

Nomination Process Extended for the 2022 KMWorld Readers’ Choice Awards

Winners will be announced in the November/December 2022 issue of KMWorld magazine

Pencil and Adobe partner to create AI-generated ads for brands and agencies

Brands and agencies using Pencil's AI-generated ads have been able to grow their businesses faster, doubling ad results and halving the cost to acquire customers

Siren and Q6 Cyber collaborate on solution that enables governments to monitor and protect critical infrastructure

The solution will enable the public and private sectors to proactively identify and mitigate in the very early stages cyber threats and attacks targeting critical infrastructure

Accenture, Microsoft, and Avanade join forces to help businesses become sustainable

Technology is key to accelerating environmental, social, and governance goals and enabling organizations to be sustainable through continual change

Oracle to buy electronic health records company Cerner for $28 billion

Cerner is expected to be a growth engine for Oracle for years to come as Oracle expands Cerner's business into many more countries throughout the world

Balto offers its suite of conversation excellence solutions on Talkdesk AppConnect

Leading real-time guidance platform now available on trusted customer experience solution