KMWorld Trend-Setting Products of 2024

It's clear from the increase in new and exciting products designed for KM practitioners that KM is gaining in importance within organizations and being recognized as critical to the success of enterprises. The ability of technology to streamline information flows, summarize lengthy documents, surface hidden information from existing data, and make search results relevant and actionable gives companies a competitive advantage.

Access Unify - AI-driven digital transformation technology and service delivered with a client-centric approach

Access Unify ensures a streamlined, digital-first workflow, minimizing the need for extra training or staffing. It revolutionizes file indexing, storing, retrieving and securely destroying records. Imagine having immediate access to crucial documents, at any time, wherever you are.

Access Innovations: Knowledge Domains

The data you feed an AI engine matters, and Access Innovations enhances your data to help you get the best return on your AI investment.

eGain AssistGPT™, eGain’s Generative AI Assistant for Knowledge Automation

eGain AssistGPT™ helps customers find answers in their journeys and contact center agents, knowledge authors, and business analysts in the flow of their work.

Execute Successful Enterprise Content Strategies in Today’s AI Era with Quark Publishing Platform (QPP) NextGen

With content playing a direct role in business growth, enterprises must find ways to modernize their content operations and knowledge management infrastructure, particularly with AI, to support business objectives, the needs of customers, and ability to win in their market.

Knowledge seekers are mobile: Is your data?

There's an assortment of best practices to abide by when designing an application for a document repository to be accessed via multiple devices.

Taxonomies: Foundational to knowledge management

As the volume of digital content increases, the ability to manage it becomes more important. Taxonomy and metadata are vital to finding products, conducting scientific research, and keeping track of organizational information. They also enable a wide variety of analytics on unstructured data. We can see the results of a well-designed taxonomy, but behind the scenes, there's a lot more going on than meets the eye.

KMWorld 2024: Unlocking Powerful Knowledge-Sharing Solutions

This year's KMWorld 4-day event is filled with amazing practitioners, who share their enterprise knowledge and experiences, as well as experts in a number of fields, who relate their engaging stories of success with taxonomies, text analytics, search, and discovery to those in the KM community who want to learn from and network with these stellar performers.

AI 100 Trailblazer: Enterprise Knowledge - Taking AI Beyond a Prototype: At the Intersection of Knowledge and Data Management

Throughout the many AI solutions we have developed within both the public and private sector, we differentiate ourselves by working alongside our clients to weave KM and data management practices through knowledge graphs and a semantic layer and build user-focused AI solutions that are embedded within organizational processes, support the organizational mission, and reflect how people and processes fuel enablement and adoption.

AI 100 Trailblazer: Lucidworks - Your Trusted Partner for AI-Powered Search and Discovery

Lucidworks' total AI solutions seamlessly integrate cutting-edge generative AI models with over a decade of proven search expertise. We create personalized experiences for customers and employees, driving engagement and results across key applications like knowledge management, commerce, and service & support.

AI 100 Trailblazer- M-Files: Unleash the benefits of knowledge work automation and superior GenAI experiences

The M-Files metadata foundation drives superior AI experiences by creating a unique, customer-specific information model that surrounds all content, ensuring safe and high-quality results. With M-Files, organizations automatically get the mandatory enablers for successful AI deployment: connectivity, confidentiality and curation.

AI 100 Trailblazer: Northern Light optimizes GenAI for market and competitive intelligence research

Key to the accuracy of SinglePoint's GenAI responses is Northern Light's use of retrieval augmented generation (RAG); only sources from vetted content collections within the client organization's SinglePoint portal— business news, primary or licensed secondary market research, thought leaders' commentary, technology white papers, conference abstracts, or industry and government databases—are tapped for answers. There's virtually no risk of "hallucination" since SinglePoint does not rely on a commercial large language model's internet-based training data.

AI 100 Trailblazer: Openstream.ai® - Conversational AI for Visionaries

Openstream.ai serves global enterprises with a visionary platform continually tuned by world-class AI experts, orchestrating the latest AI approaches and tools to deliver state-of-the-art conversational experiences.

AI 100 Trailblazer: RightAnswers - Future-Proof Your Contact Center: Harnessing AI for Superior Knowledge Management And Customer Service

Your contact center is crucial to your company, so equipping agents with cutting-edge technology is essential for delivering top-notch service. RightAnswers from Upland Software, a leader in AI knowledge management, simplifies creating, maintaining, and accessing relevant information when needed.

AI 100 Trailblazer: Sugarwork - Unlocking the 80% of institutional knowledge not captured by existing KM tools

Sugarwork is designed for companies to capture institutional knowledge—both tacit and explicit—and make it accessible to anyone in the organization. It leverages GenAI to enable organizations to capture the information, insights, and nuances of daily operations.

Gaining competitive advantage from non-textual information

With the right approaches, tools, and self-service facilities, it is possible for users possessing any degree of technical aptitude to quickly find and avail themselves of non-textual content.

AI Trailblazer Profile: Talkdesk- Leading the charge against bad customer experience

Talkdesk Knowledge Management leverages AI to enhance self-service and agent-assisted automation. It consolidates articles from third-party platforms for federated search and uses LLM-based generation and semantic search for faster content retrieval.

AI for KM: Unlocking the future with a human-centric focus

Developing and honing your KM team's change management capabilities are two of the most important things you can do to help your organization prepare for AI and implement it effectively. Partnerships with IT are also critical, not only for helping KM implement new technologies, but by also providing opportunities for KM to provide value back to the business.

How (and when) to update your KM strategy

Ensuring that KM endeavors support different access points, systems, and user preferences is a prime consideration for updating KM strategies. Vendors may also supply newfound capabilities (which an organization previously hadn't had access to) that warrant updating a KM strategy to avail organizations of new possibilities.

Cloud technology: A synergistic environment for KM and generative AI

Cloud technology may have become a commodity to some extent, but it is not a simple commodity. The technology that allows cloud computing to be dynamic and agile is composed of many interrelated components, which means that when one thing goes wrong, the problem can cascade.