KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021
The importance of AI is underscored by forecasts for revenue growth. Worldwide revenues for the AI market, including software, hardware, and services, are forecast to grow 16.4% year over year in 2021 to $327.5 billion, according to the latest release of the IDC Worldwide Semiannual Artificial Intelligence Tracker. To help spotlight innovation in knowledge management, KMWorld presents the annual KMWorld AI 50, a list of vendors that are helping their customers excel in an increasingly competitive marketplace by imbuing products and services with intelligence and automation.
Mastering blockchain for traceability and trust
The unalterable nature of blockchain data means the consistency and correctness createan unassailable trust for numerous enterprise use cases.
The growing role of AI in the modern contact center
The global market for contact center software was $20.5 billion in 2020 and is predicted to grow 21% per year until 2028, according to Grand View Research. Within this market, interactive voice response (IVR) accounted for 23% of revenue and services for 42%. Despite a steady move to the cloud, on-premise solutions still accounted for 59% of the market. This proportion is likely to reverse within a few years, however, because of the agility, ease of maintenance, and ability to support remote workers that cloudbased contact centers provide.
KNOWLEDGE MANAGEMENT Industry Trends 2021
The need for technology-supported collaboration increased dramatically due to COVID-19—and a hybrid work environment is likely to remain the norm even after the impact of the pandemic subsides.
From back-end developers to mission-critical workplace automation: The low-code advantage
The advantages of workplace automation are predicated on improving enterprise efficiency, which typically takes two forms: perfecting the automated steps in workflows and uncovering new processes to automate.
Six ways KM supports organizations in the COVID-19 era
At some organizations, COVID-19 has driven a push to leverage certain knowledge-sharing tools more broadly than before.
How to Brand and Market Your KM Products (Video)
TechnipFMC's Tamara Viles presents 6 best practices for branding and marketing your KM products in this clip from her presentation at KMWorld 2019.
How to pull your KM program up by the bootstraps
What distinguishes the KM programs that stand the test of time is their sheer determination and dogged approach to evolving ever-closer to the business
2019 KM Promise Award Winner: Verint
At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company
Looking to the Future of Knowledge Management: 2020 Insight
Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge management solutions and services to deliver more timely and targeted insights to users when and where they need it.
Life sciences: Increasing speed-to-insight in pharma
Many real-world studies include analyses of data from sources such as anonymized electronic medical records (EMR) and insurance claims.
Research@KMWorld: KM survey examines today's contact center challenges
Being able to access critical information is ranked as one of the greatest problems for contact centers
Transforming CX and support - KMW Webcasts KMWorld Live
The challenge that befalls every enterprise consists of three issues. These are finding the right answer, the right time, and the right person.
Unified communications and KM are finally collaborating
The trend is now toward unified communications as a service (UCaaS), with a cloud model that allows for quick and flexible deployment. Ideally suited for a dispersed workforce, UCaaS accounts for slightly less than half of the global $52 billion unified communications market.
The 2019 KMWorld Readers’ Choice Awards Winners
With a diverse array of products, services and technologies to consider and the stakes getting higher for information-driven success, it can be challenging to make the right choices. There are many ways to learn more about what is available, such as accessing white papers, research reports, and webinars, as well as consulting with experts and peers. We hope the KMWorld Readers' Choice Awards list provides an additional resource to help make the job of identifying solutions to investigate easier.
Enriching text analytics with graph databases
Graph databases are ideally suited for storing information about relationships among entities, for accessing diverse types of information, and for easily incorporating new information.
Focus on Text analytics “Human and Machine Intelligence: Building The Future Of Text Analytics”
We believe that together, Deep Learning and semantics have a significant role in the future of text analytics. For transforming unstructured content into usable data, we recommend a synergistic approach through a consistent API that addresses concerns over change management and future-proofing existing workflows. By leveraging the best of machine learning and organisational standards, there's a bright future ahead for text analytics in the STEM domain.
Why the Digital Employee Experience Matters (Video)
Step Two principal consultant Rebecca Rodgers defines the digital employee experience (DEX) as a lesser-known and undervalued cousin to the user/customer experience model and explains why it matters in this clip from KMWorld 2018.
How to search Twitter
The search features available in the Twitter search box are quite extensive and include Boolean, special terms or "field" qualifiers such as hashtags, and even qualifiers reflecting the nature of the content or "sentiment"
KMWorld Trend-Setting Products of 2019
The offerings on our list of 2019 KMWorld Trend-Setting Products result from both radical innovation and continuous evolution. Some solutions break new ground with inventive use of technology while others take existing capabilities and continue to refine them to meet emerging requirements.