AI 50 Trailblazer: Lucidworks - Lucidworks Leads the Next Generation of Search for Enterprises

Customers choose Lucidworks because they make search smarter and more scalable for less lift. With Fusion, some of the world's biggest brands are creating a personal experience for every customer and employee.

Innovative knowledge-sharing tools elevate the modern workplace

Enterprise knowledge continues to expand. Knowledge-sharing tools ensure this knowledge is preserved, curated, and easily disseminated throughout organizations. Their prioritization of collaboration, engagement, and interactions makes the growing decentralization and compartmentalization of the enterprise much more manageable.

Chasing the Omnichannel Experience

Companies need to be fully aware that customers do not want a fragmented approach, but a smooth and well-informed one, and act on that knowledge.

Making smarter connections with knowledge graphs

Data fabric is the next level of maturity for data integration, and it can make very effective use of knowledge graph technology.

SHAKING UP ECM WITH COMPOSABLE CONTENT SERVICES: ONE PLUS ONE EQUALS THREE

The ease of integration that's foundational to composability supports low-code or no-code application building by automating measures that redress differences in data models and semantics.

KMWorld 100 Companies That Matter in Knowledge Management 2022

Flexibility, agility, and the ability to pivot continue to be essential characteristics of winning companies. Organizations must have the right tools and products so they can break down information silos, better understand the experiences of their customers and employees, uncover trends, expand collaboration, deploy AI and machine learning appropriately, and take advantage of automation to lighten the burden of mundane, repetitive tasks.

Looking to the future: 2022 KM outlook

The most drastic change KM has grappled with in the 2020s is the explosion of remote and hybrid work, which sparked an urgent need to enable virtual communication and critical information access.

Turning data into gold: Knowledge graphs, AI, and machine learning

Implementing knowledge graphs is either a direct requirement or best practice for the most effectual AI techniques—many of which have significant knowledge management consequences.

Enterprise search— an evolving technology

Today's search technology is much more intelligent, and capable of returning concept-based results rather than simple word matching based on indexed content.

Putting intelligent search to work

AI enables search to surmount its basic keyword limitations to become a nuanced form of simplistic linguistic interactions, and the overarching utility provided by search itself has also burgeoned into more than previously offered, even a short while ago.

KMWorld Readers' Choice Award 2021 Winners

The categories for the 2021 KMWorld Readers' Choice Awards were wide-ranging. In all, there were 14 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics and NLP.

2021 Readers' Choice Award - Best Enterprise Search: BA Insight

BA Insight's software portfolio brings the "Google search experience" to the enterprise, transforming the outcome of digital interactions through advanced search experiences that are relevant, personalized, and actionable.

What’s ahead at KMWorld 2021

Jane Dysart, KMWorld conference chair, and founding partner and curator of curiosity, Dysart & Jones Associates, provides a look at what's ahead for KMWorld 2021 attendees. The conference will be held November 15-18, 2021 at the JW Marriott Washington, DC

KMWorld Trend-Setting Products of 2021

To help showcase advanced products and services, each year KMWorld magazine looks for offerings that are designed to help organizations derive greater benefit from their information, share knowledge efficiently, make better decisions, enable compliance, effectively support employees, and communicate seamlessly with customers.

Modern customer service—More social, more intelligent

Efficiency has been a big motivator for the use of RPA; in customer support applications, a goal has been to use bots to help agents reduce handle time for customer calls.

KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021

The importance of AI is underscored by forecasts for revenue growth. Worldwide revenues for the AI market, including software, hardware, and services, are forecast to grow 16.4% year over year in 2021 to $327.5 billion, according to the latest release of the IDC Worldwide Semiannual Artificial Intelligence Tracker. To help spotlight innovation in knowledge management, KMWorld presents the annual KMWorld AI 50, a list of vendors that are helping their customers excel in an increasingly competitive marketplace by imbuing products and services with intelligence and automation.

Accelerating digital transformation with a services approach modern cloud

Cloud computing replaces upfront capital expenses with lower operational ones, which is instrumental in hastening digital transformation.

KMWorld 100 Companies That Matter in Knowledge Management 2021

Flexibility, agility, and the ability to pivot have always been critical to successful companies, no more so than now. Forward-thinking businesses don't want to merely survive; they want to dominate their market sectors. But to thrive, all organizations must have the right tools and products so they can break down information silos, better understand the experiences of their customers and employees, see hidden connections, expand collaboration, enable AI and machine learning where it is feasible, and take advantage of automation to streamline processes.

Cognitive computing: Building blocks

Machine learning is a part of many AI applications. The learning process is iterative; first, part of a dataset is input and analyzed, and a model is developed based on patterns and correlations among the factors in the analyses.

Graph databases team up with BI: It’s all about relationships

BI software, which is widely used and deeply embedded in many enterprises, can be enhanced bygraph databases that focus on connections.