The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management
08 Jul 2024
It's easy to become overwhelmed, even awestruck at the amount of information about AI, particularly GenAI, being thrown at us on a daily basis. The ability of AI technologies to process vast amounts of data, recognize patterns that humans can't see, and generate new knowledge and insights boggles the imagination. The challenge faced by knowledge managers is determining what is actually useful and will have staying power.
AI 100 Trailblazer: Enterprise Knowledge - Taking AI Beyond a Prototype: At the Intersection of Knowledge and Data Management
08 Jul 2024
Throughout the many AI solutions we have developed within both the public and private sector, we differentiate ourselves by working alongside our clients to weave KM and data management practices through knowledge graphs and a semantic layer and build user-focused AI solutions that are embedded within organizational processes, support the organizational mission, and reflect how people and processes fuel enablement and adoption.
AI 100 Trailblazer: Lucidworks - Your Trusted Partner for AI-Powered Search and Discovery
08 Jul 2024
Lucidworks' total AI solutions seamlessly integrate cutting-edge generative AI models with over a decade of proven search expertise. We create personalized experiences for customers and employees, driving engagement and results across key applications like knowledge management, commerce, and service & support.
AI 100 Trailblazer- M-Files: Unleash the benefits of knowledge work automation and superior GenAI experiences
08 Jul 2024
The M-Files metadata foundation drives superior AI experiences by creating a unique, customer-specific information model that surrounds all content, ensuring safe and high-quality results. With M-Files, organizations automatically get the mandatory enablers for successful AI deployment: connectivity, confidentiality and curation.
AI 100 Trailblazer: Northern Light optimizes GenAI for market and competitive intelligence research
08 Jul 2024
Key to the accuracy of SinglePoint's GenAI responses is Northern Light's use of retrieval augmented generation (RAG); only sources from vetted content collections within the client organization's SinglePoint portal— business news, primary or licensed secondary market research, thought leaders' commentary, technology white papers, conference abstracts, or industry and government databases—are tapped for answers. There's virtually no risk of "hallucination" since SinglePoint does not rely on a commercial large language model's internet-based training data.
AI 100 Trailblazer: RightAnswers - Future-Proof Your Contact Center: Harnessing AI for Superior Knowledge Management And Customer Service
08 Jul 2024
Your contact center is crucial to your company, so equipping agents with cutting-edge technology is essential for delivering top-notch service. RightAnswers from Upland Software, a leader in AI knowledge management, simplifies creating, maintaining, and accessing relevant information when needed.
AI 100 Trailblazer: Sugarwork - Unlocking the 80% of institutional knowledge not captured by existing KM tools
08 Jul 2024
Sugarwork is designed for companies to capture institutional knowledge—both tacit and explicit—and make it accessible to anyone in the organization. It leverages GenAI to enable organizations to capture the information, insights, and nuances of daily operations.
Gaining competitive advantage from non-textual information
08 Jul 2024
With the right approaches, tools, and self-service facilities, it is possible for users possessing any degree of technical aptitude to quickly find and avail themselves of non-textual content.
AI Trailblazer Profile: Talkdesk- Leading the charge against bad customer experience
08 Jul 2024
Talkdesk Knowledge Management leverages AI to enhance self-service and agent-assisted automation. It consolidates articles from third-party platforms for federated search and uses LLM-based generation and semantic search for faster content retrieval.
AI for KM: Unlocking the future with a human-centric focus
08 Jul 2024
Developing and honing your KM team's change management capabilities are two of the most important things you can do to help your organization prepare for AI and implement it effectively. Partnerships with IT are also critical, not only for helping KM implement new technologies, but by also providing opportunities for KM to provide value back to the business.
AI 100 Trailblazer: Atlas - Trailblazers in Intelligent Knowledge Management
08 Jul 2024
ClearPeople's flagship product, Atlas, is the first Intelligent Knowledge Platform built specifically for Microsoft 365. Atlas tackles the critical organizational challenge of unlocking knowledge within Microsoft 365 and other enterprise systems, to drive your business forward.
How (and when) to update your KM strategy
02 May 2024
Ensuring that KM endeavors support different access points, systems, and user preferences is a prime consideration for updating KM strategies. Vendors may also supply newfound capabilities (which an organization previously hadn't had access to) that warrant updating a KM strategy to avail organizations of new possibilities.
Cloud technology: A synergistic environment for KM and generative AI
02 May 2024
Cloud technology may have become a commodity to some extent, but it is not a simple commodity. The technology that allows cloud computing to be dynamic and agile is composed of many interrelated components, which means that when one thing goes wrong, the problem can cascade.
Personalization to support customer engagement and boost revenue
13 Mar 2024
Over time, consumers have become accustomed to personalized results when they search for products and services. They are demanding that the brands they deal with have a deep understanding of their individual needs.
Using Generative AI for real-world KM solutions
13 Mar 2024
The overarching utility derived from GenAI capabilities relies on organizations' proficiency to reduce redundancy to minimize inaccuracies, monitor outputs, and trace responses to the underlying data sources from which their responses are produced.
Master These Five KM Practices for Success
13 Mar 2024
Knowledge management is a journey— not a project or a technology—and people are at the heart of it. Whether an organization is starting a new KM program or continuing to evolve and expand an existing program, it is critical to have a documented strategy and focus on all the essentials.
KMWorld 100 Companies That Matter in Knowledge Management 2024
13 Mar 2024
We think these companies play a pivotal role in shaping the future and bringing relevancy to how knowledge is harnessed and made useful across diverse sectors. They are committed to driving efficiency and effectiveness through KM to organizations of all types.
KMWorld 2023 Video - Why Noom Chose Glean for Enterprise KM
11 Mar 2024
In this clip from KMWorld 2023, Paschal and Glean Head of Customer Success Rebecca Scales discuss Noom's decision-making matrix and how Glean matched up feature-by-feature, with Noom's needs and priorities.
Promises and Perils of AI for Enterprise Knowledge Management
12 Feb 2024
This survey reveals both excitement and trepidation around enterprise AI adoption for knowledge management. Long-standing problems around information access, data quality, and speedy acquisition of needed information are the puzzle pieces that AI has the potential to solve.
Overcoming data silos: A range of options
08 Jan 2024
The options are many and varied when it comes to taming silos. The specific approach should depend on the use case, the organization's existing knowledge assets, and the strategic goals.