KMWorld Readers' Choice Award Winners 2025

KM is about people and their ability to capture, organize, share, and make actionable knowledge. KM relies on technologies that can enable this core mission. Congratulations to the KMWorld Readers' Choice Award winners, and many thanks to all of you who submitted nominations and took the time to vote.

KMWorld Leader Group for 2025

While our Readers' Choice Awards honor the top companies in each of the categories, we've expanded this year's coverage to include a supplementary list we're calling the Leader Group that showcases the broader landscape of exceptional KM solutions available to organizations today. So much excellent work is being done, and done quickly, given the rapid changes in technology. We urge you to review the winners and our new Leader Group of companies to check out how they could help you in your KM journey.

Readers' Choice Awards 2025 - Bloomfire - Certified Knowledge that Enables Accurate, Reliable AI

Where others generate content, we verify, cite, and continuously improve it—so answers are trusted, not just fast. This is what makes Bloomfire agentic AI in practice: intelligence that doesn't just respond, but takes action to govern, heal, and surface knowledge in ways that drive measurable outcomes.

Readers' Choice Awards 2025 - eGain: Accelerating Knowledge Creation and Curation while Improving Search Success

eGain providers rich technology: content management, workflows, profiled content access, intent inference, search methods, generated instant answers, guided help, analytics, pre-built connectors to existing systems, and much more, powered by hybrid AI, including agentic and generative AI, ML, and reasoning.

Readers' Choice Awards 2025 - Franz: Agentic AI with AllegroGraph’s Neuro-Symbolic Knowledge Graphs

To achieve true autonomy, AI systems must integrate both neural networks (for learning and pattern recognition) and symbolic AI (for structured knowledge and reasoning). This fusion, known as Neuro-Symbolic AI, is essential for bridging the gap between data-driven insights and human-like decision-making.

Readers' Choice Awards 2025 - Stravito: From Insight to Action— How Stravito Is Powering Faster, Smarter Consumer Decisions

By blending AI with human expertise, Stravito is evolving from simplifying searching for knowledge to shaping smarter, consumer-led strategies.

2025 KM Leaders Circle: Enterprise Knowledge, LLC. - Harnessing assorted data, content, and other knowledge assets in an AI-ready format

Enterprise Knowledge helps organizations harness their assorted data, content, and other knowledge assets in an AI-ready format, building the necessary organizational models and mechanisms to support enterprise-level alignment.

2025 KM Leaders Circle: Evalueserve - Transforming Knowledge Management Through AI and Expertise

Our customized solutions fuse human expertise and AI to modernize taxonomies, scale rapid access to organizational knowledge, and re-engineer KM processes to drive measurable value.

The Next Generation of Knowledge Management

One of the emergent applications of RAG is to improve the data curation, metadata descriptions, and even contents ofthe enterprise knowledge housed within vector stores.

LLMs for the Rest of Us

LLMs are rapidly becoming pervasive across a wide range of use cases, both for individuals and SMBs. The underlying technology is complex, but using them is just a matter of writing your first prompt. With some practice and the right model, you can end up with a powerful tool that enhances your productivity in numerous ways.

2025 KM Leaders Circle: Graphifi - Harness the power of knowledge graphs and AI

With Graphifi, you can manage data intelligently, integrate seamlessly, and accelerate AI innovation, all based on standards to enhance interoperability.

2025 KM Leaders Circle: KMS Lighthouse - Transforming static data into dynamic, actionable insights

Empowering enterprises to automate knowledge delivery, reduce operational costs, and elevate customer experiences.

2025 KM Leaders Circle: Lucidworks - Empowering Smarter CX Through Agentic AI

By combining the power of agentic and generative AI with a deep understanding of user intent, Lucidworks helps enterprises create more intuitive, efficient, and impactful digital experiences.

2025 KM Leaders Circle: metaphacts - Do what you do—better, with knowledge graphs & AI

metaphacts transforms data into consumable, contextual and actionable knowledge that drives intelligent business decision-making and trustworthy and explainable insights.

2025 KM Leaders Circle: Upland Software - Knowledge With Trust. AI With Purpose.

RightAnswers turns technical complexity into competitive advantage through intelligent knowledge creation, curation, and delivery.

Future-Ready Knowledge Management: Skills, Roles, and Career Paths in Transition

The future of KM as a discipline and profession lies not just in systems and strategies, but in the people who bring them to life. While no one can predict the future, skills such as facilitation, emotional intelligence, and change management will always be valuable for organizations.

Enjoy Better Business Intelligence, Faster - LexisNexis

Nexis+ AI delivers access to quality results, leveraging a global data library that includes genAI-enabled news and corporate data from thousands of globally-recognized sources, including The Associated Press, Dun & Bradstreet, Gannett, and many more.

Data Quality and Readiness for AI - Access Innovations Data Harmony

With more than 50 Knowledge Domains in a wide array of verticals ready to deploy immediately, Access Innovations and Data Harmony can make you the leader in improved AI functionality and give you precise control over your content.

Transform enterprise data into a strategic, AI-ready asset - EncompaaS

Designed for unstructured content, EncompaaS discovers, classifies, and enriches information across Microsoft 365, legacy ECM systems, and file shares—without migration. It automates governance, applies retention and sensitivity policies, and enriches metadata to improve GenAI outcomes.

KMS Lighthouse Recognized as a Trend-Setting Product of the Year

KMS Lighthouse stands out by enabling organizations to deliver precise, consistent, and context-aware answers across all channels, including digital help centers that support both employees and customer inquiries. Our customers are successfully leveraging our platform to create smarter, faster, and more intuitive support experiences.