-->
Content Management > Features
Content management is the process of collecting, managing, and publishing information. Content management systems (CMS) are applications that allow users to create and publish digital content. Today's content management and content services environments are an increasingly important part of an organization's information management and business strategy. See below for the latest content management news, trends, and solutions.

The critical role of enterprise content management in digital transformation

The ability to personalize is an indicator that an organization is managing its content well enough to deliver what each individual needs.

Preparing ECM platforms for the future - KMW Webcasts KMWorld Live

Modern content requires support for digital form factors, the bridging of information silos, the ability to deliver insight and intelligence, the support of new content types, governance and security, cloud adoption acceleration, the ability to operate at extreme scale, and an easy way to build new apps.

How to pull your KM program up by the bootstraps

What distinguishes the KM programs that stand the test of time is their sheer determination and dogged approach to evolving ever-closer to the business

Life sciences: Increasing speed-to-insight in pharma

Many real-world studies include analyses of data from sources such as anonymized electronic medical records (EMR) and insurance claims.

Achieve Content Agility in 2020

How to make metadata matter - KMW Webcasts KMWorld Live

With a never-ending influx of data, information is only valuable when it can easily be found, shared, and communicated. The degree to which organizations can apply tools and policies that enhance knowledge sharing and collaboration will ultimately determine how successful an organization can be.

Research@KMWorld: KM survey examines today's contact center challenges

Being able to access critical information is ranked as one of the greatest problems for contact centers

Focus on Technology in Manufacturing: Tech is Powering the Factory of the Future - But Also Hindering It

We are now at an inflection point where modern, cloud-based systems can radically change the way in which we look at quality management.

The 2019 KMWorld Readers’ Choice Awards Winners

With a diverse array of products, services and technologies to consider and the stakes getting higher for information-driven success, it can be challenging to make the right choices. There are many ways to learn more about what is available, such as accessing white papers, research reports, and webinars, as well as consulting with experts and peers. We hope the KMWorld Readers' Choice Awards list provides an additional resource to help make the job of identifying solutions to investigate easier.

Taking content management to the next level - KMW Webcasts KMWorld Live

More than 80% of business information is locked in unstructured content. Even in the age of "digital transformation," much of this information originates from analog formats where structure can vary greatly. AI and machine learning can monitor and analyze large amounts of data, freeing up knowledge workers to focus on value-added tasks.

What Does Workspace Virtualization Mean for KM? (Video)

World Bank senior KM officer Pascual Saura looks at the impact of workspace atomization and virtualization on KM in this clip from his presentation at KMWorld 2018.

How to Use AI to Solve Business Problems Without Taxonomies (Video)

In a presentation at Text Analytics Forum 2018, co-located with KMWorld, Michael Upshall, UNSILO head of business development, explored machine learning as an alternative to taxonomy-based approaches.

KMWorld Trend-Setting Products of 2019

The offerings on our list of 2019 KMWorld Trend-Setting Products result from both radical innovation and continuous evolution. Some solutions break new ground with inventive use of technology while others take existing capabilities and continue to refine them to meet emerging requirements.

Data quality goes mainstream

As organizations continue to recognize the value of data as an asset, the market for data quality solutions will grow.

Building a brand for KM inside your organization

How a great KM brand looks is different for every organization, but it is always a reflection of the people and mission that KM is designed to serve. Take a deep dive into your organizational culture to determine the language, look, and feel that will resonate best. Then, promote and leverage the KM brand at every opportunity to remind employees of the KM resources available to them.

Focus On Data Quality - Data Quality Matters

Many companies don't utilize the full benefits of their data store, and more importantly, lack the awareness of the ways it can be improved. The ones that take steps to improve in this area have an important advantage in the highly competitive world of modern commerce. They know what they know, allowing them to ask the right questions and get the right answers. This results in a well-informed decision-making process and the agility and precision of direction that separates the winners from the also-rans.

How to Design & Implement an Enterprise Content Taxonomy (Video)

"Meaning matters. From a content perspective, your system of meaning helps users find and orient themselves within the concepts expressed in your content. If product information is your challenge, it improves users' ability to find the right products—and as everybody knows, customers can't buy products that they can't find."

How to Define KM for Your Organization (Video)

Capture, manage, share, find: Federal Home Loan Bank of Chicago VP for KM Hyan Syed describes how his organization has defined its KM implementation in this clip from his presentation at KMWorld 2018.

Content services and the future - KMW Webcasts KMWorld Live

Content management systems must smartly co-exist with Microsoft productivity tools to thrive, and intelligent automa­tion will be a major factor driving user acceptance while information gover­nance technologies (e.g., archiving) are setting the stage for knowledge discovery.

Three trends shaping the direction of KM in 2019

Agile—a project management approach that stresses iteration, collaboration, and customer centricity—tops the list of innovations shaping KM programs.