2025 KMWorld Readers’ Choice Awards: Submit your nominations now!

It's time again to choose the best of the best for the KMWorld Readers' Choice Awards—the 2025 KMWorld Readers' Choice Awards nominations process is open through July 16th.

AI Trailblazer: Access Innovations, Inc. - Improving the ability to find and discover information

We have been implementing AI since 1997. We use its collection of techniques, applications, algorithms and models to make processing informational text faster, easier, more accurate, and less of a burden on humans.

AI Trailblazer: Bloomfire - Transforming Knowledge Management into Enterprise Intelligence

At the core of Bloomfire's platform are five capabilities of Enterprise Intelligence: connecting siloed information across systems, resolving content duplication and gaps through a self-healing knowledge base, unlocking tacit expertise from employees, injecting insights directly into workflows, and proactively surfacing what teams need before they ask. Together, these capabilities turn knowledge from a passive archive into an active, strategic asset.

AI Trailblazer: Earley Information Science creating adaptable, AI-ready solutions that evolve alongside organizational needs

Successful AI initiatives begin with well-managed information. Whether designing taxonomies and ontologies, optimizing product information management, or enhancing enterprise search and personalization, we build intelligent frameworks that enable advanced analytics, machine learning, and generative AI applications.

AI Trailblazer: Enterprise Knowledge, LLC. - Bridging Knowledge Management, Data, and Artificial Intelligence

Our foundational success stems from bridging knowledge, information, and data management, enabling us to deliver highly functional and reliable semantic layer and AI initiatives for our clients.

AI Trailblazer: Evalueserve Powers Tech-Enhanced Managed Services with GenAI and Domain Expertise

What sets Evalueserve apart is its conviction that AI alone isn't enough. True transformation happens when AI is contextualized by industry knowledge and operationalized through managed services. Co-created with clients, Evalueserve's AI-enhanced workflows automate tasks, surface deeper insights, and amplify decision-making.

AI Trailblazer: Lexsoft - Evolving legal ‘knowledge management’ into ‘knowledge research’

Lexsoft is leading the way in how generative AI technology can be leveraged to deliver new KM-related capabilities in the legal sector.

AI Trailblazer: Lucidworks - turn complex data into simple, actionable insights that accelerate business outcomes

As the AI landscape evolves, Lucidworks continues to lead the way in human-centered, responsible AI—focused not on hype, but on delivering trusted, transparent, and high-performing solutions that help companies grow with confidence.

AI Trailblazer: M-Files - Transforming how organizations handle information

M-Files empowers organizations to unlock the full potential of AI with the essential foundations already built in: structured data, secure access, and intelligent automation.

AI 100 Trailblazer: Progress Software Empowers Businesses with Responsible AI Solutions

Through its comprehensive AI approach, combining Retrieval-Augmented Generation (RAG) with semantic search and knowledge graphs, Progress helps deliver significant reductions in hallucinations from the GenAI responses with source attributions that engender trust. Their solutions help businesses apply domain knowledge to AI systems, effectively amplifying human intelligence at machine scale.

AI Trailblazer: Upland RightAnswers - Knowledge with Trust, AI with Purpose

RightAnswers is more than a platform. Our team has over 25 years of experience across contact centers, knowledge management, and IT support. RightAnswers includes KCS-certified enablement and a dedicated customer success team to guide your knowledge strategy every step of the way.

AI Trailblazer: Fisent Technologies - Applied GenAI Process Automation solutions for enterprises

By bridging the gap between enterprise applications and rapidly evolving LLMs, BizAI significantly enhances backoffice process efficiencies. It reduces or replaces the manual workload associated with human interpretation of diverse data and content. Within weeks, organizations deploying BizAI can expect increased efficiency, reduced costs, improved task accuracy, and faster, more informed decision-making.

Proving the Value of Knowledge Management

Today, the qualitative aspects of KM are beginning to translate into quantitative terms. The crux of this metamorphosis lies in the rapid advancements in the technology ecosystem surrounding KM.

Building Trustable AI

When successfully implemented, GenAI can leverage corporate knowledge in an efficient and reliable way.

Communities of Practice: The Heart of KM

Organizations with thriving communities typically have thriving KM programs as well. But thriving communities don't magically appear. While they don't all look the same, we've found that the most successful munity leaders who will develop the community charter and goals, drive participation, and share their expertise.

2025 The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management

As AI adapts and learns, its value to KM becomes more apparent. AI offers remarkable capabilities to avoid data silos, improve search relevance, handle multimodal information sources, and uncover knowledge hidden in large, complex data stores.

Using Tacit and Explicit Information for Productivity

One of the strongest driving forces for launching an initiative to capture tacit knowledge is to ensure that institutional knowledge is not lost as people retire or resign. Another is for succession planning and organizational growth. Lack of succession planning results in loss of knowledge. It undermines organizational stability and impedes innovation.

Taxonomies and Ontologies Transforming Knowledge Management

The long history of KM's reliance on taxonomies and ontologies is adding new, transformative possibilities as practitioners explore technological developments with AI.

Putting the ‘human’ in ‘human-in-the-loop’ at KM & AI Summit 2025

Kim Glover, Director, Communications Change Management, TechnipFMC, will lead two sessions at this year's KM & AI Summit—'Cooking With KM: Knowledge Sharing & Building Skills,'"and "Storytelling for Collaboration & Change"—exploring how "human-in-the-loop" concepts reflect and affirm the broader purpose of AI, technology, and KM itself.

KMWorld 100 Companies That Matter in Knowledge Management 2025

The importance of innovation and creativity in KM cannot be overstated. In many respects, AI and other emerging technologies have cemented the importance of KM within organizations, making KM a "must have" rather than a "nice-to-have" vehicle for knowledge sharing and organizational success. Companies on this list are wonderful examples of how they help organizations unlock the power of knowledge. They stand out in the KM field, and we applaud their accomplishments.