Breaking Down Barriers: 10 Change Management Strategies to Eliminate Organizational Silos

By promoting cross-departmental collaboration and alignment, organizations can ensure a seamless and consistent customer experience across all channels.

Bridging the Knowledge Gap in Manufacturing: Securing Institutional Expertise for the Future

The manufacturing sector is at a crossroads. While investments in new technologies and infrastructure are essential, they must also be utilized to preserve and share institutional knowledge. By adopting a comprehensive KM strategy that includes centralized data management, digital innovation, and a culture of knowledge sharing, manufacturers can safeguard their expertise and secure long-term success.

Experts predict AI will continue impacting KM in 2025

AI continues to disrupt the knowledge management space and experts in the field predict that it's a trend that still hasn't reached its full potential, yet. In 2025 there's more room for improvement.

Why ubiquitous AI will mean more, not fewer, white-collar jobs

One thing is clear: The widespread adoption of GenAI will not lead to fewer knowledge jobs, but rather, it will pave the way for their growth and evolution.

Integration impasse: Why organizations can’t wait for data integration before deploying AI

The need for comprehensive data management will always be important, and there are many other benefits of digital transformation, but CIOs don't need to delay GenAI projects until the completion of a giant data centralization effort. By adopting a more flexible approach that incorporates GenAI and next-generation BI tools, businesses can navigate the complexities of modern data ecosystems while driving innovation and maintaining a competitive edge in an AI-driven world.

Democratizing software development with no code/low code

By enabling greater productivity and accelerated software development timelines, no code/low code is on the rise.

What you should know about cross-border data transfer laws

Multinational companies are generally aware of data transfer laws, but smaller ones just embarking on looking beyond country borders may not be.

Microsoft’s Copilot: A force multiplier for KM

Generative AI (GenAI) applications will increasingly transform organizations' IT platforms. Companies of any size that opt to create robust apps on their own, however, are in for a protracted, complex, and expensive experience.There's a better way: Buy into what I call a GenAI ecosystem from a vendor in whose tech you are already invested. These ecosystems are comprised of the sum of services customers mostly need to build and launch robust apps.

KM and AI: Experts look at what lies ahead for 2024

AI and dreams of its potential rocked this past year as companies moved quickly to embed and offer their own version of chat assistants, predictive and generative AI, and more

Accounts payable is at the heart of company success— but is yours skipping a beat?

With a solid strategy for AP automation, businesses can expedite invoice processing rates by as much as 90%, which equates to a 400% increase in employee productivity. But how do you get there?

Knowledge and training: Peanut butter and jelly for the customer contact center toast

Modern knowledge management and training are perfect complements to each other—the peanut butter and jelly for your breakfast toast.

Knowledge management experts provide KM predictions for 2023

Several KM leaders offer predictions for the space in 2023

Why reducing review time can revolutionize enterprise content search

Leveraging this finding of the brain's superior ability to recognize patterns, a next-generation viewer uses three progressive panels to display search results and document pages as visual thumbnails

Best P2P practices and their benefits

Using P2P automation solutions, organizations can maximize the productivity of the whole procurement team and streamline the whole process in the most effective way.

Why SaaS visibility matters

With the increase of decentralized workplaces and remote and hybrid work models, SaaS has overtaken on-premises apps and become critical to any company's success

Will chatbots replace search engines?

It has been estimated that by 2024, consumer retail spend via chatbots worldwide will reach $142 billion—up from $2.8 billion in 2019

Knowledge management in the hybrid work era: 4 key insights

As the workforce left the traditional office and dispersed, so did the collective brain trust that keeps many organizations running smoothly

How brands win with an IoT-enabled customer experience

The benefits of IoT-enabled CX aren't without some challenges in getting started, but if IoT is right for your business, the long-term advantages of improved CX, reduced cost to serve, and top-line growth are well worth the efforts

It’s all HX: How CX and EX can work together for business growth

Instead of treating customer experience (CX) and employee experience (EX) as silos, think about them as one holistic experience—human experience (HX)—and address them together

Past predictions for the future of the 2022 contact center: Were they right or wrong?

Technology has a growing role in customer service, but it has not replaced the human agent