The call center of the future: WFH is here to stay
Companies that take advantage of the real benefits associated with remote teams will be better able to compete in the future
Knowledge management and the impact of COVID-19
Executives at leading knowledge management software and services organizations are reflecting on the lasting impact we can expect
How smartphones are transforming customer experience
Support organizations that can leverage the power of the smartphone in order to transform their contact center can not only gain key insights to help streamline support operations but can also make agents more effective
Digitally Transforming in a Regulated Industry: How You Can and Why You Should
No organization is exempt from the increasing pressure to innovate and digitally transform its processes. The taxi industry, for example, learned this the hard way.Ridesharing startup apps like Uber and Lyft rose up seemingly overnight, flouting any regulations while state and local governments rushed to create them. The regulations did eventually come for the apps, but it was too late for taxis - consumer behavior was the changed for good. Now, urban-dwellers want to order rides from their phones and skip the manual payment process altogether, something taxis never were and still aren't equipped to offer.
Good to Great: Your Digital Document Experience
Though it's nice to think that we can simply walk into any industry, provide them with a strategy for a full digital document experience transition and have it be everything we'd hoped for, it's not practical.
Harnessing the Power of Mobile Data
The numbers prove it: Mobile is dominating.
Trust and Verify:
Identity Verification in the On-Demand Service Economy
We are a country full of busy people on the move. We're migrating in greater numbers to urban areas, and we also travel more for work and pleasure. For the most part, we plan our own travel and are always on the look out for ways to soften our landing in a new place or streamline our daily routine. Our smartphones are the new travel agent and concierge, helping us find the best sushi, the cheapest place to stay, and the easiest way to get around. And as they say, "there's an app for that."
An Alternative Approach to Mobile Content Management:
Moving Beyond the Limitations of EMM and ECM Platforms.
Why is it that most enterprises still struggle with user adoption of their collaboration tools?
Manage Field Service in the Cloud for Simpler Software Integrations
Today's business leaders are faced with a decade's old question when it comes to purchasing enterprise software: Invest in one broad enterprise management suite or integrate several deep best-of-breed solutions to meet a variety business needs?
Is your customer service ready for mobile?
While that might sound like a simple question - and one that would provoke a flippant response along the lines of ‘well yes, we've been mobile for years' - what it means to be truly mobile is changing so your customer service might not be as ready as you previously thought…
Adopting and adapting existing word lists and taxonomies
Knowledge workers might be looking at the same body of data, but they use different terms to talk about it . . .