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View From The Top: KANA

If you love your customers, set them free. Give customers the freedom to choose the service they want, how and when they want it, with KANA Web Self-Service. KANA is the world leader in multi-channel customer service, and web self-service is one more reason why.

KANA uses an intelligent knowledge base to deliver the industry's most complete self-service solution, with 24x7 worldwide access and easy online escalation to email and chat. KANA clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%, supporting thousands of products, and delivering self-service around the world in 20 languages.

KANA Web Self-Service is one part of a scalable, enterprise suite of service solutions, all sharing the same knowledge base so customers get consistent, managed service.

KANA's award-winning email service management system was named "Product of the Year" in its category by TechTarget's SearchCRM.com, and is used by F500 firms to manage millions of email and live collaboration activities. KANA's solutions for multi-channel customer service put information at the fingertips of every call center agent while they're on the phone, so issues are resolved quickly and customers are happier.

KANA solutions are proven to deliver dramatic improvements in service quality and revenue in more than 600 companies worldwide, including approximately half of the world's largest 100 companies.

Set your customers free with KANA Web Self-Service—and set your company free to deliver premier customer service through every channel, every time.

For more information, call KANA at
800.737.8738 or
e-mail: kmworld@kana.com
Or visit: www.kana.com

181Constitution Drive
Menlo Park, CA 94025
Michael Fields Chief Executive Officer and Chairman of the Board

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