Onboarding, Training, and Retaining Knowledge Managers

Essential to knowledge managers is quick integration into the corporate culture. “We have multiple avenues to integrate and engage new employees,” Smith observed. “We also now offer AI-powered assistant features like Ask BambooHR, which help answer questions about data contained within the platform and surface experts across the organization.” For example, to assist the knowledge manager in gaining an enterprise-wide understanding of organizational functions, SMEs in certain areas could be identified and the activities of different departments explained in detail. Analytics are a key component of Bamboo HR. Geared toward non-technologists, reports are available for employee engagement, employee satisfaction, and performance, among others.

Metrics on employee engagement and satisfaction can also offer insights to knowledge managers who want to assess an employee’s willingness to share information. These capabilities could be used by a knowledge manager to better understand internal resources or identify training needs that would help support KM initiatives.

According to the BambooHR survey First Impressions Are Everything (bamboohr.com/resources/data-at-work/data-stories/ 2023-onboarding-statistics), organizations have just 44 days to influence an employee’s decision to stay long term, an important outcome since acquiring and onboarding a new employee costs between $7,500 and $28,000. Coincidentally, 44% of new employees regret their decision to join after the first week, and about 1 in 4 actually cry during that first week. Many things need to go right in order for the organization to find, engage, train, and retain good workers.

Knowledge managers serve a vital role in creating a productive and welcoming workplace. The more an organization can do to facilitate the stability and performance of the knowledge manager, the better off both will be.