ECM: Transition to content services continues
The company selected a variety of solutions from GRM Information Systems to support records management, collaboration, and compliance. GRM first installed its cloud-based online record center to provide access to employee information from departments throughout the company, and also integrated the digital repository with JetBlue’s SAP software.
In addition, GRM implemented a personnel and benefits file creation process and converted back files of personnel and benefits information to digital format. The HR team was ready to carry out its tasks on the day the new office opened. Subsequent projects for the company included management of workers compensation, FAA maintenance records, and solutions for accounting, payroll, and tax records.
The use of a content services platform allowed the rapid development of the initial solutions and flexible addition of new functionality. “Our system is designed to integrate with our customers’ enterprise systems,” said Larry Reynolds, VP of sales at GRM, “so minimal time is required to transition.” This aspect of content services platforms is a major reason they have grown in popularity.
GRM has a strong presence in healthcare and can integrate with essentially any electronic health records (EHR) management system. In one large project for a medical billing service, the company struggled to assemble information from patient charts, which were required in order to validate the billing, because they were scattered throughout the different medical departments, ranging from the ER to anesthesiology to cardiology and the pharmacy. GRM reduced the time to assemble the billing process from 21 days to 2 hours, saving several hundred million dollars in costs just in the first year.
Ease of integration is also very helpful in another fairly common scenario, where medical facilities are making acquisitions that use a variety of incompatible EHR systems. One such organization made an efficient transition using GRM’s solution. “Rather than continuing to maintain multiple EHR systems, the organization opted to extract data from those systems into VisualVault, which allowed them immediate access to data from a single portal,” he explained. “The organization standardized on one EHR system going forward, but meanwhile all the archived records from disparate systems became centrally available.”
GRM’s road map includes adding new analytics capabilities to provide actionable information in real time, and adding AI to its software. “For example, one of our applications provides a dashboard that indicates when an employee has encountered an environmental hazard,” commented Reynolds. “It not only indicates the nature and location of the issue, but can suggest appropriate actions to be taken in light of a complex set of circumstances.”
AI is expected to be an increasingly standard part of content services. “Classification and metadata extraction, entity detection, and content identification are becoming much more embedded within CSPs,” noted Woodbridge. “Vendors are taking the extra step and building in machine learning driven classification as a standard feature, particularly business domain- specific categories.” In addition, productivity and recommendation engines are now becoming pervasive tools in content services. “These developments are supporting the continued evolution of insight engines and other methods of providing information to workers at exactly the point in their task where they need it most,” concluded Woodbridge.