Here’s a selection from the many leading customer relationship management (CRM) software and services vendors from around the globe.
Customer Management Solutions
Smart agent desktop, smart device support, retail experience, universal storefront and more.
Customer service/experience, contact center, unified communications, KM and self-service.
On-demand, multimode platform for market research, customer and employee feedback.
Knowledge Driven Support
KCS-verified v4; couples case tracking with knowledge management.
Web self-service, assisted service, knowledge management and process automation.
Customer interaction management.
On-demand social CRM.
Inbound and outbound marketing, salesforce automation, unified CSR view.
One Right Answer
Q&A-based assisted and self-service customer interaction management.
Desktop automation, in-context help and embedded interaction management.
KANA IQ, KANA Response, KANA 10
Adaptive desktop and self-service, experience modeling, KPI optimization, knowledge-empowered process.
Companies and Suppliers Mentioned