The verdict is in: AI not built on trusted knowledge fails. Gartner says that 100% of generative AI virtual assistant and agent-assist projects lacking modern knowledge management will miss their customer experience and cost-reduction goals. The 2026 KMWorld State of KM & AI survey underscores the current knowledge trust gap for AI: just 30% of organizations report meaningful gains from AI, while 35% see little or none.
That is why enterprises choose the eGain AI Knowledge Hub—available as a full-stack solution that can be configured in days or assembled to spec using APIs, SDKs, and MCPs on the eGain Composer platform to ensure a governed, compliant content foundation.
The platform powers a connected set of capabilities:
♦ eGain AI Agent answers and guides across every channel, with Assured Actions for accuracy where it matters most.
♦ Agentic Studio adds multi-agent orchestration through APIs, MCP, and A2A, autonomously resolving complex requests end to end, with every action grounded in verified, policy-compliant knowledge.
♦ eGain Evaluator brings quality assurance to AI-generated answers.
Results speak louder than promises. Clients report 50% better first-contact resolution, a 30-point NPS gain, 40% faster agent time-to-competence, 10X faster knowledge creation, and 6X improvement in search success.
Recognition follows:
♦ Emerging Leader, Gartner Emerging Market Quadrant for Generative AI Applications
♦ Top score, 2024 Gartner Market Guide for Customer Service Knowledge Management
♦ KMWorld Readers’ Choice Award, 2024 and 2025
♦ KMWorld KM Promise Award 2023
Trusted by the Global 2000, including Alight, Achmea, Bosch, British Telecom, COUNTRY Financial, Healthfirst, JPMC, Liberty Mutual, SAP, and government agencies such as IRS and Veterans’ Affairs.
Talk to us now to get going.
eGainhttps://www.egain.com