Biographical Information

Articles by John Copeland

AI 100 Trailblazer: eGain - The Trusted Knowledge Platform for AI and Humans

Enterprises choose the eGain AI Knowledge Hub—available as a full-stack solution that can be configured in days or assembled to spec using APIs, SDKs, and MCPs on the eGain Composer platform to ensure a governed, compliant content foundation.

Knowledge Automation: The End of Manual Knowledge Management - eGain

Enterprise AI deployments are only as good as the knowledge that feeds them. Knowledge Managers relying on manual KM processes will find themselves unable to keep pace with the demands of AI-powered customer engagement. Knowledge Automation provides the solution—a continuously optimized, trusted knowledge layer powering both human agents and AI.