AI 100 Trailblazer - SearchUnify: Driving Knowledge Management Success Globally with a Federated Retrieval Augmented, LLM-infused Platform
SearchUnify is a leading unified cognitive platform for elevating selfservice and customer support outcomes.
The platform powers a suite of next-gen products, including Cognitive Search, SearchUnify Virtual Assistant or SUVA (World’s First Federated, Information Retrieval Augmented Chatbot for Finetuned, Contextual and Intent-driven Conversational Experiences at Scale), Knowbler (World’s First Knowledge centered Customer Service Software), Agent Helper (ML-powered solution for augmenting agent productivity and promoting case swarming), Community Helper (Al-powered application to foster a personalized, engaging community and reduce community moderation effort), and Escalation Predictor (Al powered Case Analysis Software for Intelligent Case Prioritization and Routing).
With its industry-first robust LLM Integrations across its suite of products, coupled with the retrieval augmented generation (RAG) architecture, the platform fetches relevant information or responses to deliver more accurate and contextually appropriate support and self-service experiences. Leading companies including Rubrik, Flexera, Databricks, Automation Anywhere, and Zuora trust SearchUnify for achieving revolutionized information discovery.
The platform enables support teams to solve more customer queries faster, predict case escalations with ease, and drive knowledge-centered service, thereby improving FCR and support ROI. SearchUnify also enables community managers to drive self-service success and community engagement with sentiment adaptive, auto-responses fueled by cognitive applications. Furthermore, the platform empowers knowledge managers to boost employee productivity by improving knowledge discovery and findability with real-time insights.
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