2015 KMWorld Promise and Reality award finalists:
KM Promise Award
The winners of the KM Promise and the KM Reality awards will be formally announced on Wednesday, Nov. 4, at the 2015 KMWorld Conference at the JW Marriott in Washington, D.C.
KM PROMISE AWARD
Many companies promise that their technology is the best knowledge management solution. One of the greatest challenges for organizations purchasing these technologies is to determine which of the companies will deliver on its promise. This award is given to the organization that is delivering the promise to its customers by providing innovative technology solutions for implementing and integrating knowledge management practices into their business processes. The award-winning organization demonstrates how it goes beyond simply delivering technology to working with clients to ensure that both the technology and knowledge processes are embedded into the work processes. In other words, it helps organizations realize positive business results.
Because our finalists are chosen from those who submitted nominations, some familiar KM-savvy companies might be missing from the list.
KM Promise Award Finalists:
A2iA—The company’s proprietary recognition engines are powered by its intelligent word recognition (IWR), intelligent character recognition (ICR) and optical character recognition (OCR) technologies and allow for intelligent classification and access to all types of data from paper, regardless of whether it is machine printed or written in cursive handwriting. Once located from a structured form, check or handwritten white mail, the extracted information is searchable and reportable. A2iA’s global footprint includes its 36-country versions and seven-language versions, including the first-ever cursive Arabic recognition solution on the market.
AvePoint—AvePoint’s DocAve software, an enterprise class infrastructure management platform for SharePoint, helps organizations use SharePoint in a more sustainable, secure and productive way. AvePoint centralizes access and control of information assets residing in disparate collaboration and document management systems on premises and in the cloud. As a fully integrated platform, DocAve enables centralized or delegated management of SharePoint farms hosted on premises or in private and public clouds such as Microsoft Office 365 and Microsoft Azure.
BP Logix—Process Director from BP Logix is an intelligent business process management (BPM) solution that acts as a low-code/no-code platform for rapid application development. Process Director enables business users, rather than professional programmers, to quickly create custom applications without the risks and overhead of traditional in-house development. It further helps rapidly build and deploy robust, highly customized applications in a fraction of the time and cost of ownership of traditional development efforts. BP Logix-powered workflow apps deliver clear and measurable improvements in productivity, compliance and customer engagement.
Coveo—Coveo’s Intelligent Search Apps are engineered to harvest the value of fragmented, disparate information from across the enterprise IT ecosystem at every point of work to create high-performance contact centers, cultivate companywide knowledge sharing and collaboration, and succeed at self-service. Coveo partners with some of the world’s largest enterprise technology ecosystems, such as Salesforce.com, where contextual insights from outside the platform are critical to delivering a unified experience for customers. Further, the Coveo Cloud Platform is a complete enterprise search-as-a-service solution featuring the enterprise grade security, connectivity, transparent relevance, advanced JS UI flexibility and scalability required to empower people with proactive, contextually relevant knowledge in the flow of work.
Digital Reasoning—Digital Reasoning delivers trusted cognitive computing for a better world. Its machine learning-based analytics platform, Synthesys, understands how humans communicate by analyzing the context, content and relationships within big data while semantically revealing what’s most critical to clients. Synthesys can rapidly read data from any source, resolve what’s valuable and what’s not, and reason using a dynamic knowledge graph, which helps government agencies, financial institutions and healthcare organizations reveal concealed relationships, risks and opportunities. Synthesys includes the latest advancements in deep learning and cognitive computing and is especially well suited to revealing communications that are being intentionally concealed.
Expert System—Expert System’s Cogito semantic technology relies on semantic analysis and a rich semantic network to ensure a complete understanding of a text. The company helps organizations across every sector leverage the power of semantic technology to address a variety of critical business requirements, including semantic search, text analytics, ontology and taxonomy management, automatic categorization, automated self-help solutions, text mining and natural language processing. Its solutions analyze text to unlock the hidden value of big data; eliminate inefficiencies in acquiring, transforming, interpreting and applying text-based information; and support richer, improved decision making at all levels.
FirstRain—FirstRain has developed a powerful analytics platform that effectively combines global external and internal unstructured data, capabilities that allow FirstRain to coach teams and professionals on key business developments that affect their go-to-market strategy, business relationships and investments. The technology captures and analyzes unstructured data on the global and social Web in real time, as well as company internal data to deliver highly customized insights to each user. The technology provides teams and individuals precise analytics that drive revenue. By identifying and extracting facts, business relationships and potential developments, a clear picture of companies and key market trends are easily accessible, increasing customer engagement and productivity.
Inbenta—Inbenta specializes in natural language processing and semantic search to improve the customer experience online through artificial intelligence-powered technology that helps businesses increase the efficiency of customer service, call centers, e-commerce, FAQs and social media platforms. Backstage, Inbenta’s individualized dashboard, generates reports and charts illustrating every facet of user interactions: View the details of individual user sessions (including exact queries and clicks), get a general overview of self-service and click-through rates, track how often specific FAQs are viewed, monitor how users navigate their site, see specific user feedback, etc.
RightAnswers—RightAnswers’ Enterprise Knowledge Hub is a central repository of support knowledge that is accessible by every member of the organization. All departments can contribute to the Hub, a single source powering all support channels—live agents, Web, mobile, chat and so on—ensuring that the best answers are delivered over every channel. The Hub comprises all types of knowledge including knowledgebase solutions, federated knowledge pulled from all enterprise sites and drives, files stored in SharePoint and social knowledge such as forum conversations.
ZL Technologies—ZL Technologies makes Unified Archive and Enterprise Analytics software (ZL UA) to enable large enterprises to manage all unstructured content such as e-mail, files and instant messages to satisfy corporate needs for e-discovery, records management, regulatory compliance, information governance and analytics. ZL Technologies’ unified architecture eliminates fractured data silos, which significantly raise operating costs, increase legal risk and derail effective big data analytics initiatives.