Trend-Setting Product of 2016: eGain: eGain
A pioneering chatbot technology proven in digital self-service over 16 years, eGain Virtual Assistant™ is an intelligent lifelike chatbot that converses with customers and provides self-service assistance 24 hours a day, 7 days a week. A user simply chats with the virtual assistant (sometimes called virtual agent or concierge) which answers questions, takes customers on website tours, guides them in their shopping decisions, and escalates with full context to agent-assisted chat when necessary. eGain Virtual Assistant provides the frontline support so your customer service staff can handle more complex queries, reducing service cost for the business, while providing engaging self-service experiences for the customer.
Rich out of the box, eGain Virtual Assistant includes key capabilities such as multilingual natural language processing, knowledge base, brand-aligned avatars, full-context escalation to human assistance where needed, and productized learnings from 15 years of experience in this space. The chatbot can be made available on business websites, mobile apps or social touchpoints.
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Sunnyvale, CA 94089
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