KMWorld NewsLinks - August 04, 2020

Features

The centerpiece of data governance: Making information quality pay off

Poor information quality wastes monetary resources, squanders data's underlying value to the enterprise, and significantly increases risk in the form of regulatory compliance or litigation.

News

AI behavior modeling can improve customer satisfaction

A recent KMWorld webinar explained how contact centers can continue to provide successful customer service while working remotely due to COVID-19

UneeQ introduces AI platform that deploys a digital human interface for customer service

UneeQ Creator with Google Dialogflow unlocks the power of conversational AI to improve customer experience and influence consumer behavior with customizable digital employees

Luminoso reveals model for deep sentiment analysis

Company's state-of-the-art architecture identifies unique concepts within text-based communications, and analyzes the sentiment of each concept

2020 KMWorld Promise and Reality Awards: Submit your nomination now

The 2020 KMWorld Awards are designed to celebrate the success stories of knowledge management

KM In Practice

Halliburton advances digital capabilities with Microsoft and Accenture  

Accenture will work closely with Microsoft, in conjunction with their Avanade joint venture, to help transition Halliburton's digital capabilities and business-critical applications to Azure

ViewPoints

Equipping your remote workforce for success during the pandemic—and beyond

It's clear the pandemic has brought on the need to rethink how knowledge management should best be addressed in a WFH world