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KMWorld NewsLinks - July 30, 2019

Features

How to search Twitter

The search features available in the Twitter search box are quite extensive and include Boolean, special terms or "field" qualifiers such as hashtags, and even qualifiers reflecting the nature of the content or "sentiment"

Understanding the wave before it hits: Converging digital and physical CX with edge computing

The blending of the digital and physical experiences is as inexorable as this phenomenon is horizontal. Edge computing is the gateway for this confluence in which each respective experience enhances the other for increased customer satisfaction and data-driven profits.

Search Benefits of an Enterprise Information Model (Video)

In this era of programmatic and automated marketing, having a stable enterprise information model is essential not just for success, but even to be able to operate.

News

QOMPLX receives $78.6 million to fuel growth

Latest investment will boost technology solutions for making better business decisions

Expert System supports media organizations with the MovieLabs Creative Works Ontology

Creative Works Ontology available as a Cogito module

Glassbox partners with Microsoft

Enterprises will be able to use Azure's machine learning technology to enrich Glassbox insights

KM In Practice

Dental equipment manufacturer selects eGain for AI-powered customer support

A-dec wanted to modernize its knowledge management system with AI guidance to deliver fast, accurate, and consistent answers across omnichannel touchpoints