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KMWorld NewsLinks - November 06, 2018


Behind the scenes in search

New solutions are emerging that help connect searchers with content, but established principles also need to be followed. "In the past, users might go to a company's home page and look for information, but now, they are asking questions like what time a store in a particular location is open," noted Erin Jaeger, director of product marketing at Yext. Ideally, onsite search should be integrated with enterprise systems that also help pro­vide as complete a picture of the user as possible.


RedPoint Global Enhances Data Marketing Capabilities in Latest Update

The RedPoint Customer Engagement Hub allows organizations to better recognize customers through enhanced capabilities

OpenText Makes Customer Service in the Cloud Easier

The integration of Qfiniti with Amazon Connect signals a new standard in cloud-based customer support and workforce optimization

Preservica and Enwoven Partner to Unlock the Power of Company and Brand Stories

Helps create narratives that draw on authentic corporate and brand heritage

KM In Practice

Shell drives industry transformation and innovation with Microsoft

Collaboration with Microsoft gives Shell a solid digital platform