KMWorld NewsLinks -
November 06, 2018
Features
Behind the scenes in search
31 Oct 2018
New solutions are emerging that help connect searchers with content, but established principles also need to be followed. "In the past, users might go to a company's home page and look for information, but now, they are asking questions like what time a store in a particular location is open," noted Erin Jaeger, director of product marketing at Yext. Ideally, onsite search should be integrated with enterprise systems that also help provide as complete a picture of the user as possible.
News
RedPoint Global Enhances Data Marketing Capabilities in Latest Update
25 Oct 2018
The RedPoint Customer Engagement Hub allows organizations to better recognize customers through enhanced capabilities
OpenText Makes Customer Service in the Cloud Easier
25 Oct 2018
The integration of Qfiniti with Amazon Connect signals a new standard in cloud-based customer support and workforce optimization
Preservica and Enwoven Partner to Unlock the Power of Company and Brand Stories
29 Oct 2018
Helps create narratives that draw on authentic corporate and brand heritage
KM In Practice
Shell drives industry transformation and innovation with Microsoft
05 Nov 2018
Collaboration with Microsoft gives Shell a solid digital platform