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KMWorld NewsLinks - April 17, 2018

Features

RPA meets cognitive capture

RPA is a small segment of the software market, currently worth less than $200 million in worldwide revenues. It can only handle repetitive tasks with known data. When data formats are new and unknown, it does not know what to do. Cognitive capture is the enabler that will cause the RPA industry to grow rapidly as it broadens its capability to better understand the data and images accessed.

News

Oracle AI Advances Customer Experience Management

New Oracle CX Cloud blends artificial intelligence, advanced data analytics, innovative search, voice, and video

Gainsight Enhances Platform and Framework for Customer Success

New data architecture, AI, and machine learning capabilities help companies drive customer outcomes at scale

TCN Enhances Cloud-Based Contact Center Platform with Speech Analytics

TCN Speech Analytics, powered by CallMiner, will help uncover insights to improve contact center agent performance and customer experience

KM In Practice

UCB chooses cloud-based BPM to standardize processes and protocols

Promapp's process variant management (PVM) tool will standardize processes across the campus and incorporate process variations to meet specific requirements, customize activities and manage service delivery for users.