KMWorld NewsLinks -
April 17, 2018
RPA meets cognitive capture
RPA is a small segment of the software market, currently worth less than $200 million in worldwide revenues. It can only handle repetitive tasks with known data. When data formats are new and unknown, it does not know what to do. Cognitive capture is the enabler that will cause the RPA industry to grow rapidly as it broadens its capability to better understand the data and images accessed.
Oracle AI Advances Customer Experience Management
New Oracle CX Cloud blends artificial intelligence, advanced data analytics, innovative search, voice, and video
Gainsight Enhances Platform and Framework for Customer Success
New data architecture, AI, and machine learning capabilities help companies drive customer outcomes at scale
TCN Enhances Cloud-Based Contact Center Platform with Speech Analytics
TCN Speech Analytics, powered by CallMiner, will help uncover insights to improve contact center agent performance and customer experience
KM In Practice
UCB chooses cloud-based BPM to standardize processes and protocols
Promapp's process variant management (PVM) tool will standardize processes across the campus and incorporate process variations to meet specific requirements, customize activities and manage service delivery for users.