KMWorld NewsLinks - May 12, 2015

Features

Case management provides positive customer experiences

While many knowledge management solutions have supported business by making it run more efficiently, only a few have directly addressed the daily needs of knowledge workers. Business process management (BPM) software, for example, automates predictable processes so they run more quickly and consistently than they did when handled manually. However, they can lack the flexibility required for a process that may have variable sequences, paths or information requirements.

News

Blending cloud content management and workflow

Integrating Box and K2

Single-console service management from Metalogix

Releases Service Manager for Office 365

An analytic BI experience from Birst

Introduces Birst 5X Adaptive User Experience platform

KM In Practice

Queens Library benefits from ERM system

Enterprise request management