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KMWorld NewsLinks - January 15, 2015


KM past and present: Five megatrends

"In a different way, customer support has become personal again."


Clarabridge, Pandera partner for customer experience management

Alliance formed to enhance decision-making

New enterprise collaboration solution from Interactive Intelligence

Delivered through its PureCloud platform

Governance and compliance from FTI Consulting

Solution designed to reduce cost, provide deeper data insight