KMWorld NewsLinks - January 15, 2015

Features

KM past and present: Five megatrends

"In a different way, customer support has become personal again."

News

Clarabridge, Pandera partner for customer experience management

Alliance formed to enhance decision-making

New enterprise collaboration solution from Interactive Intelligence

Delivered through its PureCloud platform

Governance and compliance from FTI Consulting

Solution designed to reduce cost, provide deeper data insight