Clarabridge, Pandera partner for customer experience management

Pandera Systems and Clarabridge have formed a partnership designed to improve customer experience management (CEM) decision-making. Clarabridge offers a customer intelligence platform that is said to transform customer feedback into actionable intelligence for hundreds of top brands worldwide. As a multichannel, multidepartment solution, says Clarabridge, its platform analyzes vast amounts of data in any format and detects patterns in customer sentiment.

Pandera designs and develops analytical solutions to solve complex business challenges and enable organizational decision management. The partnership blends tools that allow users to explore and leverage structured and unstructured data assets with analytical algorithms. The companies say the partnership will help organizations identify patterns, distinguishing factors and elements of client interactions that allow them to focus on solutions for refining the customer experience.