Biographical Information

Lauren Trees and Mercy Harper

Lauren Trees is APQC's knowledge management research program manager, e-mail ltrees@apqc.org. Mercy Harper is a research specialist, knowledge management, e-mail mharper@apqc.org. APQC is a member-based nonprofit and one of the leading proponents of benchmarking and best practice business research.

Articles by Lauren Trees and Mercy Harper

How to pull your KM program up by the bootstraps

What distinguishes the KM programs that stand the test of time is their sheer determination and dogged approach to evolving ever-closer to the business

Building a brand for KM inside your organization

How a great KM brand looks is different for every organization, but it is always a reflection of the people and mission that KM is designed to serve. Take a deep dive into your organizational culture to determine the language, look, and feel that will resonate best. Then, promote and leverage the KM brand at every opportunity to remind employees of the KM resources available to them.

Three trends shaping the direction of KM in 2019

Agile—a project management approach that stresses iteration, collaboration, and customer centricity—tops the list of innovations shaping KM programs.

Why top-tier KM programs map their knowledge

Especially when performed across the entire enterprise, knowledge mapping requires significant time and effort.However, there is simply no better way to align KM activities and investments with business needs.

Next-generation communities—Part 3 Eight ways to engage employees in communities at work

In its "Next-Generation Communities of Practice" research, member-based nonprofit APQC identified eight strategies that top organizations use to make employees aware of communities and get them excited about participating. Those strategies range from change management fundamentals that work for almost any knowledge management initiative to innovative tactics based on social media marketing and advanced analytics.

Next-generation communities—Part 2 Getting value from the latest community tools and features

Many organizations have embraced enterprise social networking as the foundation for their virtual communities. Social networking is especially well-suited to communities whose discussions tend toward quick tips and informal exchanges among peers. Firms often combine social networking with other complementary collaboration capabilities to facilitate different types and degrees of interaction.

Next-generation communities—Part 1 Designing flexible communities that fulfill business needs

More elastic community structures allow organizations to meet short-term needs and facilitate a broader spectrum of collaboration.

How communities and networks support enterprise content management

Best-practice organizations use peer feedback and recommendations to guide their content strategies and connect people to the best stuff.