Biographical Information
David Lowy
Vice President, Product Management, Moxie Software
Articles by David Lowy
The Secrets of Great Multi-Channel Service
05 Jul 2011
Providing customer service used to be easy-customers showed up at your door or called you on the phone. But the explosion of channels has changed service delivery as customers now live a multi-channel life and easily shift from self-service, to the phone, email, chat, IVRs, store visits and kiosks to get help. . . .