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Trend-Setting Products of 2014: Verint: Customer Analytics

Verint® Customer Analytics™ enable organizations to capture customer feedback and journeys across multiple channels, analyze and interpret them in the context of business objectives, and respond more effectively to customer, business, and market demands.

The Verint Customer Analytics solution portfolio capitalizes on Verint’s proven solutions for capturing the voice of the customer, as well as on agent desktop and customer service capabilities from KANA®, a Verint Company. Functionality includes:

  • Verint Enterprise Feedback Management™—Provides an enterprise-wide customer feedback capability, enabling organizations to capture targeted, highly segmented customer feedback and sentiment as part of—or independent from—contact center feedback.
  • Verint Speech Analytics™—Mines recorded customer interactions to surface the intelligence essential for identifying trends, pinpointing cost drivers, and refining customer service strategies.
  • Verint Text Analytics™—Analyzes customer communications from a variety of internal and external text sources, including chat, email, social media, and more.

Verint Customer Analytics solutions help organizations deliver consistent, contextual, personalized experiences while providing insight for enhancing enterprise performance, customer engagement, and consumer loyalty. When used in concert with Verint’s workforce optimization solutions, they can help organizations enrich customer interactions, optimize their workforces, and improve business processes. Contact Verint today to learn how Verint Customer Analytics can benefit your organization.

Verint. Powering Actionable Intelligence®.

Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions for customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in over 180 countries use Verint solutions to improve enterprise performance and make the world a safer place. Visit www.verint.com.


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