Bettering Web self-service

Moxie Software has introduced a new self-service knowledge solution designed to deliver relevant and consumable information to constantly connected customers on any device—desktop, tablet or smartphone. Moxie Web Self-Service permits companies to create branded, configurable and easily navigable self-service experiences to provide consumers with access to useful knowledge throughout their customer journey.

Key features of Moxie Web Self-Service include:

• easy-to-brand templates enable enterprise users to enrich self-service portals with images and graphics to create rich visuals that align with corporate identity;
• tailored search delivers personalized content for each customer;
• Solution Finder, which provides guidance in complex situations by asking customers a series of questions to determine the correct answer and provide them with related information;
• search engine optimization tools allow the content from the self-service portal to be easily indexed by Google and Bing; and
• language support allows business users to easily translate all content, labels and buttons in the self-service portal into other languages to serve customers around the globe.