AI 100 Trailblazer: Upland RightAnswers - Transforming enterprise knowledge into trusted AI answers
RightAnswers is an AI-driven knowledge management platform and the first knowledge management platform to be KCS v6 Verified. Trusted by leading enterprises to transform collective knowledge and improve outcomes across support, IT, and operations teams.
Purpose-built for complex, high-volume environments, RightAnswers empowers teams to resolve issues up to 4x faster with 49% faster search speed, achieve 80% AI-generated search response accuracy, and scale operations without increasing headcount through a proven combination of KCS-aligned workflows and next-generation capabilities including Gen Answers and RightAnswers X.
Unlike standalone AI solutions that rely on fragmented information, RightAnswers combines generative AI with trusted enterprise knowledge to deliver accurate, contextually relevant answers while maintaining governance, consistency, and trust. RightAnswers manages the full knowledge lifecycle: from AI-assisted knowledge creation and duplication detection, through governed review and approval, to intelligent delivery and continuous improvement. The result is 85% faster content creation, 80% faster review cycles, and 90% faster quality control.
With federated search, BYOAI flexibility, and seamless integration with CRM, ITSM, and self-service portals, RightAnswers connects knowledge across systems and makes it accessible through a unified AI-driven experience.
Recognized in KMWorld’s AI 100 and backed by 25 years of enterprise knowledge leadership, RightAnswers pairs proven knowledge management expertise with practical AI innovation to help organizations improve productivity, strengthen selfservice, and deliver better customer experiences.
Learn more at uplandsoftware.com/rightanswers.
RightAnswers
Contact: rightanswers@uplandsoftware.com
Web: https://www.uplandsoftware.com/rightanswers
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