TaskUs to collaborate with Decagon and Regal to propel agentic AI-powered customer experience

TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience, is partnering with Decagon and Regal to transform customer support through intelligent automation. 

According to the company, the partnerships with Decagon and Regal augments?TaskUs'?recently announced?agentic AI consulting practice, a set of business services and expertise that help companies seamlessly integrate advanced AI technologies into their customer experience operations. 

“Agentic AI from Decagon and Regal should enable us to reduce the cost of customer support by 25-50% while significantly improving quality,” said?Bryce Maddock, CEO,?TaskUs. “Our AI deployment specialists will apply agentic AI upfront to automate many simple, repetitive customer service functions. We’ll then provide human support from our talented experts. This hybrid model is the future of customer support.” 

TaskUs?will tap the Decagon and Regal platforms to apply agentic AI across digital and voice channels, using its deep knowledge of a client’s workflows, training materials, and business processes to train agentic AI models and integrate them into a company’s operations.

“We see lots of fancy chatbot demos riding the AI hype,” said?Jesse Zhang, co-founder and CEO of Decagon. “We’ve built something different: AI agents that give customers a human-like customer support experience across all channels. By teaming up with?TaskUs, we’re able to offer fast, AI-powered support up front, and smooth handoffs to their expert teams when a human touch is needed.” 

TaskUs?also plans to apply these new agentic AI solutions to its own internal operations. This approach will deepen its ability to integrate the technology into workflows and customer interactions, while maintaining human oversight as it keeps building teams of savvy AI users. 

“We believe one of the main ways consumers will interact with brands is through calls by human-like AI voice agents. We have built an enterprise-ready platform needed to help brands seamlessly integrate AI Agents that perform as well as human agents at a fraction of the cost for everything from customer support to operations calls,” said?Alex Levin, CEO and co-founder of Regal.io. “Partnering with?TaskUs?will help us scale the impact of our voice capabilities.” 

For more information about this news, visit www.taskus.com.