PolyAI secures $50M in recent funding round to transform outcomes in high-call-volume organizations

PolyAI, a global provider of enterprise voice assistants, announced it has raised $50 million in a Series C round of funding, empowering the company to redefining what’s possible with voice-first, AI-powered automation in enterprise contact centers.

The round is backed by new investors Hedosophia, Nvidia's NVentures and Zendesk, with follow-on investments from Khosla Ventures, Georgian, Point72 Ventures, Sands Capital, and Passion Capital. With this raise, PolyAI has now secured over $120 million in funding. 

The company spun out of Cambridge University's preeminent Machine Intelligence Lab in 2017, and today serves close to 100 enterprise customers including FedEx, PG&E, Caesars, Marriott, Unicredit, and other Fortune 500 companies.

In the past year, a PolyAI enterprise customer launched one of the world's first voice assistants to be fully powered by generative AI, now used by millions of consumers. With another global brand, PolyAI released the world’s most multilingual enterprise assistant, speaking 12 languages, according to the company.

"Anyone who has ever picked up the phone to get support from their favorite brands has experienced the frustration of dealing with bad customer service. Our mission is to make every company the best version of itself in every customer interaction. This raise is a testament to the work we've put in to make that mission a reality,” said PolyAI CEO and co-founder Nikola Mrkšic.

For more information about this news, visit www.poly.ai.