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Talkdesk announces Talkdesk Ascend Connect, a GenAI suite compatible with all CX platforms

Talkdesk, Inc., a global AI-powered contact center leader for enterprises of all sizes, is introducing Talkdesk Ascend Connect, empowering contact centers to elevate their customer experiences and streamline operations.

Announced at Enterprise Connect 2024, Talkdesk Ascend Connect allows enterprises to harness the power of large language models (LLMs) and GenAI without overhauling their existing technology stack, according to the company.

Its flexible GenAI suite comprises four components: Talkdesk Autopilot for conversational AI that can resolve complex queries autonomously, Talkdesk Copilot with a real-time virtual assistant for agents, Talkdesk Interaction Analytics to provide rich operational insights, and Talkdesk AI Trainer for responsible GenAI. 

Talkdesk Ascend Connect can be used in any enterprise contact center using legacy third-party on-premises contact center solutions.

What makes Talkdesk Ascend Connect unique is its no-code intuitive interface backed by Talkdesk AI Trainer and pre-built AI components, according to the company.

This allows information technology (IT) teams and developers to rapidly deploy, customize, and maintain GenAI models through simple drag-and-drop tools.

This accelerates time-to-value without needing in-house data scientists or specialists with AI or machine learning (ML) expertise, according to the company.

Talkdesk solutions meet the highest security standards, with more than 30 certifications, including SOC, 27001, PCI DSS Level 1, HIPAA, and GDPR compliance. Talkdesk is also designated FedRAMP In Process, indicating it will meet the necessary security standards set by the U.S. government. 

“Generative AI is revolutionizing customer experience by enabling personalized, data-driven interactions while dramatically enhancing contact center productivity. For many contact centers, however, adopting this game-changing technology has been difficult due to the complexities of integrating AI with on-premises infrastructure,” said Tiago Paiva, chief executive officer and founder at Talkdesk. “Talkdesk Ascend Connect solves that challenge. Whether you want to fuel business expansion, elevate customer experiences, empower agents, or streamline operations, Talkdesk Ascend Connect’s flexible AI suite allows these enterprises to transform their CX strategy for the GenAI era.” 

For more information about this news, visit www.talkdesk.com.

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