AI 50 Trailblazer: Upland Software - Improve your agent-based and self-service support with AI-powered knowledge management
Upland helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. Our growing library of products delivers the plug-in processes, reporting, and job specific workflows that major cloud platforms and homegrown systems don’t provide. We focus on specific business challenges and support every corner of the organization, operating at scale and delivering quick time to value for our 1,800+ enterprise customers.
We are experts in knowledge management, trusted by major organizations globally to deliver Connected Knowledge to internal staff and customers. Through years of development and partnerships with leading software vendors, getting the right answers to the right people at the right time, we have created out-of-the-box integrations that can connect multiple repositories alongside the native knowledge base, and display them in the users CRM/ITSM tools or dedicated portals. With RightAnswers we go beyond just having AI and machine learning abilities in search, extending the technology to authoring and content improvement has helped our customers save time, effort and costs involved in creating successful knowledge management programs.
As the first vendor to be KCSv6 Verified by the Consortium for Service Innovation, RightAnswers prides itself as the tool of choice for organizations that adopt KCS methodology. As well as developing new features to support the methodology, we also have a team of certified trainers and experts that help customers realise the successes KCS can bring.
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