Aisera adds business process automation capabilities in new update for Customer Service and Customer Experience solutions
Aisera, provider of AI customer service that automates tasks, actions, and workflows, is enhancing its Customer Service and Customer Experience (CX) solutions, expanding the AISM platform to fortify Customer Service and CX products with comprehensive revenue acceleration, billing, subscriptions, customer support, and other business processes automation.
This expansion augments and improves the entire Customer Experience—delivering deeper customer intelligence and a vastly improved, automated user experience, yielding dramatically higher CSAT with greater productivity, according to the vendor.
Aisera was able to implement this disruptive broadening of its solution via its powerful, unique Conversational AI, Conversational RPA, and TicketIQ capabilities that amplify customer intelligence and customer experience. The result is transformative improvement in the overall Customer Experience, CSAT, delivering exceptional productivity gains and cost savings, according to the vendor.
Aisera's AI technology enables unsupervised learning and a rich dialogue flow across the omnichannel. This empowers users to self-resolve their issues immediately, permitting support and operations teams to focus on business-critical initiatives.
"We're very excited to work, partner and continue the journey with customers like Zoom. Aisera is continuously investing in people, product and technology. We want to help organizations to strengthen their Customer Intelligence and Customer Service functions to gain greater value and insights leveraging AI and Automation," said Aisera founder and CEO Muddu Sudhakar. "We're thrilled to provide scalable and high-performance AI-powered Customer Experience and Customer services to help users resolve service requests and troubleshoot technical and product issues. Our goal is to enable businesses to offer concierge-level capabilities and expedite customer resolutions promptly, autonomously, and seamlessly."
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