Concentrix releases cloud platform for digital CX management

Concentrix has announced Concentrix Experience Platform (XP), a new platform that provides advanced cloud and AI-based technologies for digital first self-service and contact centers.

Key capabilities include omnichannel journey orchestration, business messaging, AI-based bots, virtual assistants, and cloud contact center capabilities powered by Amazon Connect.

The platform integrates with CRM and WFM systems as well as Concentrix's own VOC, Analytics, and SecureCX biometrics workspace solutions. XP is customizable so organizations never pay for features or capabilities they don’t use or need. Available globally as a managed service with pay-as-you-go pricing options, XP makes it easier to digitize operations, keep costs under control, and dynamically scale investment as future business demands.

“The Concentrix XP platform represents the future of agile digital self-service providing organizations the flexibility to meet the needs of consumers expecting context rich self-service interactions,” said Kathy Juve, EVP Customer Experience Technology and Insights, Concentrix. “We will continue to invest in building and collaborating with the best technologies in the market to enable our clients to move from legacy systems to nimble cloud-based solutions.”

Find more information on Concentrix XP, visit www.concentrix.com/solutions/digital-self-service.