Pocket KM

ServiceWare has introduced its Field Service software, which is designed for remote personnel looking to access customer service and knowledge using ServiceWare's offline application and/or a wireless device.

The company reports the new offering gives field service agents immediate access to the same information used by call center agents and Web self-service users, thus eliminating the need for intervention by a central service center and minimizing the time spent diagnosing the customer's problem.

The ServiceWare Field Service offline version is self-contained on a CD and does not require any software to be installed on the client. The offering is available as a stand-alone product or a bundled component of ServiceWare’s eService Suite. ServiceWare’s wireless application supports Palm OS, Windows CE and BlackBerry operating platforms and does not require any software on the PDA other than a Web browser.