Marrying call centers and marketers

Avaya has developed CT for Siebel e-business software, permitting call center agents and managers, as well as marketing departments, to have an integrated view into customer data and current customer traffic. Avaya reports CT for Siebel enables more intelligent call routing, more efficient staffing decisions, as well as increased retrievable customer data and customer satisfaction.

This release is part of a series of initiatives planned as a result of the alliance between Avaya and Siebel Systems that was announced in June 2000. It was formed to cooperatively develop, deliver and market e-business solutions that enable communication between companies and their customers over any media--including the Web, e-mail, phone or fax--using any appropriately configured device. Avaya and Siebel Systems plan to introduce other new, cooperatively developed and packaged solutions in 2001, further integrating the leading e-business capabilities offered by the two companies.

Avaya CT for Siebel eBusiness Applications is now available in Japanese, Portuguese, French, German and Spanish, with support for other languages expected in the first quarter of 2001.