GTE dials document management, gets companywide standard

For global company GTE, gaining better access to complex documents and the need to use the Web both resulted in a new standardized system for sharing information.

GTE had several different databases and incompatible document management systems operating over a variety of networking platforms. The company wanted to simplify to a single, Web-ready system that could handle complex engineering documents. Becoming Web-based was of particular concern for GTE, which must deal with employees scattered all around the world, according to Dick Jablonski, GTE's director of Integrated Systems Planning.

The company is now deploying PC DOCS/Fulcrum's CyberDOCS and DOCS Open throughout the company, with imaging and publishing add-ons to help deal with complex documents, for example ones relating to new tariff restrictions. The company has also deployed an information management system from PC DOCS Group subsidiary CompInfo across its legal department to track invoices, search notes, build documents, and run management reports.

"We deal with many engineering documents, so DOCS Imaging is essential to our document management solution" as is the ability to publish collections of documents as a single entity, said Jablonski.

Jablonski predicts the new Web-based document management "will become increasingly important as we expand in staff, location, and technology."

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