Enhanced customer service from Cornerstone Imaging

Cornerstone Imaging (San Jose, CA, http://www.corimage.com

) has introduced a series of customer service and support offerings designed to decrease downtime at computer workstations. The ImageCare Standard, ImageCare Plus and ImageCare Onsite programs provide services such as on-site spares, extended warranties, rebates and field technicians. As IDC (Framingham, MA, http://www.idcresearch.com) analyst Ed Buckingham notes, the increased life span of monitors has shifted the "monitor buying decision from an expected replacement item to a long-term care strategy," making the quality and variety of customer service offerings all the more important.

Three levels of service ensure a customizable solution for businesses. ImageCare Standard includes overnight advance replacement of failed units and covers the shipping costs for product repair. ImageCare Plus adds priority phone access to technical support, onsite spares, automatic E-mail updates of new driver availability, optional warranty extensions for years four and five and a 20% rebate toward future product and service purchases. ImageCare Onsite extends the offerings by providing a Cornerstone technician to pack, unpack and install products at the customer site.