KMWorld 2024 Is Nov. 18-21 in Washington, DC. Register now for Super Early Bird Savings!

  • June 22, 2021
  • News

Verint acquires HireIQ to offer AI-powered Intelligent Interviewing for job candidate screening

Verint, The Customer Engagement Company, is expanding its Workforce Management (WFM) offering with powerful Intelligent Interviewing capabilities via the acquisition of technology from HireIQ, a leader in hiring automation.

The acquired technology automates the candidate evaluation process and leverages AI to analyze answers to interview questions, providing insights to help hiring managers make more informed decisions.

Verint Intelligent Interviewing will be part of Verint WFM and available through the Verint Cloud Platform.

Verint WFM provides strategic planning capabilities that enable organizations to determine their resource needs and capture seasonal fluctuations in demand using sophisticated regression analyses to account for daily, weekly, monthly, quarterly, and annual trends.

Verint WFM provides recommendations about when to optimally hire, according to specific skills, and required number of staff members.

Now, with Intelligent Interviewing, Verint WFM also streamlines the process of hiring resources.

With Verint Intelligent Interviewing, organizations can elevate candidate quality and customer engagement, accelerate speed-to-hire and enhance employee retention through automated, analytics-driven candidate screening to reduce the risk of mis-hiring for organizations and candidates, according to the vendor.

“The hiring process is critical to build long-standing, effective relationships with employees, and key to the selection of candidates who are the best fit for the organization—technically and culturally—to deliver exceptional customer engagement,” said Verint’s David Singer, vice president, go-to-market strategy. “Intelligent Interviewing is a natural complement with Verint Workforce Management to extend strategic planning from concept to execution —with Verint Performance Management helping to ensure a quality customer experience, and with Verint Interaction Insights, helping to ensure the selection of top talent.”

For more information about this news, visit www.verint.com.  

KMWorld Covers
for qualified subscribers
Subscribe Now Current Issue Past Issues