UJET announces new SMS adapter solution for contact centers  

UJET, a provider of customer support communications and solutions, has introduced a new SMS Adapter solution that lets anyone on the Salesforce CRM implement and deploy in-call SMS capabilities and smartphone features such as photos, video, and screenshots in collaboration with their existing IVR system.

With the new adapter, UJET says, support agents and supervisors can:

  • Extend capabilities within their Salesforce CRM, making it easy to maneuver between panels, send and retrieve data, and ensure that customer’s profiles and tickets are up-to-date.
  • While on the phone with customers, add a fluid omnichannel experience to gather more context and resolve issues faster.
  • Optimize the customer experience by utilizing contextual data and smartphone functionality.
  • Easily fit it into any existing contact center technology stack, making for a rapid deployment, easy onboarding process, and fast time to ROI.

“The digital transformation of customer support and the move to the cloud means that enterprises no longer need a one-size-fits-all contact center solution,” said Anand Janefalkar, Founder and CEO of UJET. “Now, with the new SMS Adapter, no matter the IVR system, agents can easily spin up a fluid SMS experience while on the call and utilize our patented smart actions, and ensure a reduction in handle time and increase in customer satisfaction.”

For more information, go to www.ujet.co.

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