Natural (foreign) language search
InQuira has introduced Version 8.1 with Multilingual Dictionary (MLD) of its namesake Web self-help software, which is said to improve searching for content for multinational audiences and to facilitate the ability of users to review, translate and post content in their native language.
The company says Version 8.1 with MLD extends its capabilities to locate content across multiple languages, using natural language approaches to understand the user's intent. It adds that this release includes significant new multilingual features to improve knowledge management and customer service applications on a global scale. InQuira is now able to support 13 languages using a natural language approach, including Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Simplified Chinese, Traditional Chinese and Ukrainian.
The main features of InQuira 8.1 with Multilingual Dictionary include:
cross-lingual search--enables single natural language searches across multiple languages to return accurate results in all available languages; language can be manually set.
localized industry dictionaries--basic language dictionaries, as well as four industry-specific categories to help understand the intent of queries (automotive, financial services, telecommunications and customer service).
translation workflow--localized files are said to be easily identified and managed through region-specific workflow processes while retaining their association with the master documents.