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  • January 27, 2023
  • News

Moxo and Filevine to collaborate to unify client service interactions in the legal industry

Moxo, provider of a leading client interaction workflow solution, is partnering with Filevine, a legal work platform, to offer enhanced customer experience through streamlined interactions and legal case management for law firms and their clients.

"We couldn't be more excited about Moxo and Filevine's integration to provide law firms with an end-to-end solution that enables legal professionals to focus on serving clients rather than getting stuck in the chaos of managing manual data entry and communicating within fragmented channels," said Subrah Iyar, co-founder and CEO at Moxo. "We knew Filevine was the perfect company for Moxo's first partnership in the legal industry, and we're proud to provide our shared clients with a competitive advantage by ensuring the delivery of industry-leading client interactions."

The integration of Moxo's Customer Interaction Hub with Filevine's legal case management platform will modernize the legal client service journey by connecting front office client interaction to back office case management, according to the vendors.

Through the integration, law firms that partner with both Moxo and Filevine will now be able to establish initial projects for every client case they're managing through Filevine.

Law firms' clients will then receive access to Moxo's Customer Interaction Hub to streamline all interactions throughout the case journey—from onboarding to case completion.

With Moxo, law firms have the ability to take clients through a structured interaction workflow, exchange messaging, receive documents, engage in case discussions and more, all in one secure, centralized spot. All communication and documentation will also be tracked in Filevine to streamline compliance and simplify the overall client experience.

"Filevine is relentlessly focused on making legal professionals as efficient and effective as possible in their work. This is core to our mission," said Erik Bermudez, VP strategic partnerships at Filevine. "In a world of increasing client demands and distractions, the integration between Filevine and Moxo allows legal professionals to focus on what matters most in their legal work by enabling seamless and streamlined interactions with their clients through digital automation. We are excited about this integration and partnership with Moxo, and look forward to enhancing the experience of our mutual customers."

By connecting Moxo's business service platform with Filevine's back office case management solution, law firms have the ability to fully brand and private-label Moxo's Customer Interaction Hub to serve as their digital front office when working with clients.

Jointly, Moxo and Filevine will provide immediate benefits to legal firms including increased operational efficiency in client onboarding and servicing, exceptional white-glove client service experiences, and complete management oversight of case interactions that encompasses full visibility of all client activity related to a legal case.

For more information about this partnership, visit www.moxo.com or www.filevine.com.

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