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  • July 13, 2018
  • News

Guru Knowledge Management Solution Launches AI-Powered Features

Guru, a knowledge management solution that helps keep customer-facing teams up-to-date, consistent, and confident with trusted knowledge that’s accessible in every application they use, has added features to empower revenue teams by serving them the knowledge they need to do their jobs well.

According to Guru, today, knowledge within most organizations resides in silos, by department or by region, and is often inaccurate or out of date. Moreover, often, the most important knowledge is inside people’s heads, in endless documents sent via email, or in corporate intranets and wikis.

What differentiates Guru, the company says, is that it is embedded within the web browser and integrates with the solutions where revenue teams spend most of their time, including Salesforce, Zendesk, Slack, and Intercom, helping modern revenue teams — including support teams, customer success teams, and sales teams — deliver world-class customer experiences.

The latest version of Guru further helps revenue teams to work smarter, engage more effectively with their customers, and drive revenue by serving up the right knowledge to users when they need it, inside their web browser, and eliminating the need to search. AI Suggest also improves over time as it understands an individual user’s patterns, an organization’s patterns, and the global community’s usage patterns, making every piece of knowledge served across Guru’s network more relevant and useful every day. Moreover, Sync enables Guru customers to unify all other stores of siloed knowledge inside Guru. Whether knowledge is created natively within Guru, or held in a wiki, intranet, or web-based application, users can sync their organization’s existing internal and external knowledge bases so that it all becomes easily accessible. Impact Analytics also helps knowledge managers and revenue team leaders to understand at a granular level when and how knowledge is used across their organizations, allowing them to spot trends, gaps, and opportunities for their teams to work smarter.

For more information, go to www.getguru.com.

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