Case management, BPM-style
Global 360 has announced what it says is the industry’s first true case management solution, Case360 11.0. Employing the company’s persona-based BPM approach to meet the specific needs of all participants in a process, Case360 11.0 supports ad hoc processes and, for the first time, combines the advantages of case management with full support for conventional processes.
The company says the latest version of Case360 11.0 uniquely handles both collaborative and ad hoc business processes, providing a team-centric environment through access to documents, tasks, deadlines and threaded discussions from within a case folder. All the information needed to process a case is said to be readily accessible and available to all, yet tailored to an individual’s roles and privileges.
The result is a unified and integrated view of case data, giving organizations complete visibility and auditable control. Global 360 adds that the key benefit of the case management approach is that the case worker gets the information required to make decisions and can work dynamically in an agile, more natural way.