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Celebrate the Success Stories of Knowledge Management - 2022 KMWorld Awards

  • June 27, 2014
  • News

Bettering Web self-service

Moxie Software has introduced a new self-service knowledge solution designed to deliver relevant and consumable information to constantly connected customers on any device—desktop, tablet or smartphone. Moxie Web Self-Service permits companies to create branded, configurable and easily navigable self-service experiences to provide consumers with access to useful knowledge throughout their customer journey.

Key features of Moxie Web Self-Service include:

  • easy-to-brand templates enable enterprise users to enrich self-service portals with images and graphics to create rich visuals that align with corporate identity;
  • tailored search delivers personalized content for each customer;
  • Solution Finder, which provides guidance in complex situations by asking customers a series of questions to determine the correct answer and provide them with related information;
  • search engine optimization tools allow the content from the self-service portal to be easily indexed by Google and Bing; and
  • language support allows business users to easily translate all content, labels and buttons in the self-service portal into other languages to serve customers around the globe.

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