Aisera releases AI Service Desk for Microsoft Teams

Aisera, a leader in artificial intelligence innovation and customer service, is releasing its AI Service Desk solution for Microsoft Teams, enabling customers to speed up and simplify resolution of internal support tickets for IT with self-service resolutions through Aisera’s platform.

Previously employees had to wait an average of three days to get their internal IT issues resolved, as support desks were stretched thin and unable to meet Business Service-Level Agreements (SLA). This problem is amplified during the pandemic, leaving many internal support organizations unprepared.

"With the emergence of work from anywhere, the integration of Aisera with Microsoft Teams propels employee productivity to levels not seen before and dramatically improves the employee experience, as users’ IT or HR support requests are resolved in seconds within their Teams channel," said Muddu Sudhakar, founder and CEO of Aisera.

Aisera’s patented Unsupervised NLU capability powers their Conversational AI and Conversational RPA products built on a scalable, cloud-native artificial intelligence technology stack, providing customers with higher levels of productivity and satisfaction.

Now companies can use Aisera’s pre-built integration to Microsoft products including Azure, Teams, Azure Active Directory, Microsoft 365, and Microsoft SharePoint, as well as leading ticketing systems such as Service Now, JIRA, Salesforce, Zendesk, and BMC, bootstrapping the virtual assistant to deliver instant resolution to IT, HR, Sales, and Customer Support domains.

“As businesses support remote workers, it’s more important than ever to streamline common tasks and processes,” said Mike Ammerlaan, director of Microsoft 365 ecosystem marketing at Microsoft Corp. “Aisera’s AI Service Desk is a great example of a solution that makes IT support more seamless for support desks and employees alike, right within the context of their work.”

 For more information about this news, visit https://aisera.com/.