Advancing enterprisewide KM
RightAnswers has released the latest version of its Unified Knowledge Platform. The company reports Version 7 has been designed to facilitate its use throughout the enterprise by providing a single knowledgebase delivering appropriate knowledge to each user based on his or her administrative rights.
This release also includes technology built specifically for customer service organizations to align enterprise support and customer service by helping to move self-service to self-sufficiency through proactive support, says RightAnswers.
Version 7 of the platform has elevated the user experience with a new personalize-able interface, integration with existing social media outlets, social forums, interactive forms, a guided search to help narrow results and more. The latest release improves satisfaction rates and eases the strain on the support organization.
Further, says RightAnswers, Version 7 evaluates the demand for knowledge from all channels of support, identifies the gaps and fills these gaps by automatically creating new or editing existing articles for review and completion.