2020 KM Promise Award Winner: expert.ai

The 2020 KM Promise Award goes to expert.ai, provider of an AI platform for language understanding.

The search for a knowledge management solution is not an easy one. Many companies vow they offer the best technology to meet a client’s needs, but finding the vendor that actually fulfills that promise can be challenging. The KM Promise Award is given to a company that implements and integrates knowledge management practices into business processes and works with clients to ensure they reach their goals. The award recipient provides innovative technology that breaks through the hype to help customers gain insights, collaborate, and compete in a mobile and global business environment.

2020 KM Promise Award Winner: expert.ai

expert.ai, owned by Expert System, is the provider of an artificial intelligence platform for language understanding. Its hybrid approach to natural language combines symbolic human-like comprehension and machine learning to transform language-intensive processes into practical knowledge. This provides the insight required to improve decision making throughout organizations. By offering a full range of on-premise, and private and public cloud offerings, expert.ai aims to augment business operations, accelerate and scale data science capabilities, and simplify AI adoption for organizations across a range of industries.

Formerly known as Expert System, the expert.ai branding was adopted in October 2020 to highlight its vision to redefine what is possible in extracting value from language to make the most of information. According to expert.ai, as the AI market evolves, there is a growing demand from organizations to easily transform their information into knowledge and insight for better decision making with speed and accuracy.

Technology

expert.ai's AI technology mimics the human ability to understand language and complex textual information at scale and with the accuracy required by today's business world. The key differentiator resides in its unique approach that combines AI-based algorithms, machine learning, and knowledge graphs to provide advanced features for reading and understanding any text, out of the box.

By leveraging the best of each method, supported by 20 years of experience in this field, expert.ai helps businesses and government organizations to intelligently automate business processes and harvest relevant knowledge and critical insights from all the information available in the organization, with one of the highest accuracy levels available on the market, and one of the shortest ROI.

expert.ai ensures human-like comprehension in machine reading content in 12 languages and supports a wide range of KM use cases, including business and technological intelligence, threat intelligence, due diligence, risk management, and also email management, content enrichment, and claims management.

“Accolades like this validate the impressive work we’re doing at expert.ai and cement our standing in the AI community,” said Keith C. Lincoln, expert.ai CMO. “Our mission is to transform language into knowledge and insight via natural language understanding, and we continue to deliver results our clients and partners can be proud of. We look forward to building on this momentum in the weeks and months ahead.”

Use of automation

expert.ai helps companies with their most information-intensive processes so that their teams can focus on more value-added, creative and innovative activities. The technology enables organizations to automate business processes and free employees from repetitive tasks, make better, more informed decisions by improving knowledge discovery, and transform customer engagement through interactions in natural language.

Working with customers to assess their context, strategy, knowledge, and aspirations for AI, the company then identifies potential use cases, the expected results (qualitative and quantitative), and key performance indicators to measure them. expert.ai demonstrates the value and ROI of its AI technology through an initial use case, and collaborates with customers through implementation to ensure they benefit from the full potential of their unstructured data.

Customer success

expert.ai customer Rabobank has deployed several KM-related projects utilizing its AI-based natural language technology. Headquartered in the Netherlands, Rabobank Group is a full-range financial services provider that operates on cooperative principles.  It is a global leader in food and agriculture financing and sustainability-oriented banking. The company is present in 40 countries with more than 40,000 employees around the world.

In its efforts to become a digital bank, Rabobank launched a project to bring automation and intelligent understanding to how it managed documents and email, both from content generated internally or coming from external sources, such as customer emails. The ultimate goal was to increase the quality of customer service by accelerating response times and improving interactions with customers.

In November 2018, Rabobank's content recognition teams chose expert.ai and its AI-based natural language technology to help them across three main domains: email management, data classification, and extraction from all internal documentation and contract comparison.

Following this successful project, the company then also explored other use cases for AI-based natural language technology, including for the management of Insurance policies.

Rabobank also collaborated with expert.ai to establish an in-house competency center staffed by employees trained in AI and natural language understanding to support all of the bank's AI-based business initiatives. To date, Rabobank has deployed nine NL related projects with expert.ai.