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Self-service for government

Lagan, a division of KANA, has introduced a suite of applications to Connect2Tell that are designed to help enable citizens to interact with government organizations via the Web, smart phones and social media applications. Lagan reports the Connect2Tell suite includes the following three applications:

Connect2Tell Web allows Lagan customers to provide citizen access to existing services (integrated or otherwise) via the Web. Web self-service is facilitated through templates and a simple Web-enabling tool.

Connect2Tell iPhone enables government organizations to brand and deploy an app that citizens can download free and use to pinpoint issues while on the move. The app takes advantage of the features of the iPhone, using photos and GPS to support the precise description and location of street-based issues.

Connect2Tell Open311 enables Lagan customers to harness the power of the many smart phone, Web and social media applications already being used by citizens to raise issues. Lagan has used the Open 311 Standard, developed in North America, to help customers minimize the risk of being overwhelmed by the diverse nature and sheer number of these apps, allowing integration with existing Lagan installations.

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